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Manager, Platform Data



Bengaluru, Karnataka, India
Posted on Friday, January 12, 2024
As a Platform Data Manager at ZeroFox, you will join the Technology Operations team, a group of highly skilled individuals working to protect enterprise-level commercial customers from digital risk. This role focuses on managing the Platform Data team, which is responsible for finding real-time information that will impact our customers.

Role and responsibilities

  • Manage daily operations and team deliverables
  • Handle customer escalations and adjust process and workflow accordingly
  • Manage performance, hiring and capacity of the team
  • Determine best methods of finding customer-related risks across the internet
  • Manage quality of deliverables, drive productivity and conduct performance discussions
  • Manage customer escalations, implement measure to prevent repetitions
  • Train and mentor leads and team members
  • Collaborate with stakeholders to understand requirements and create necessary process SOPs
  • Collaborate with teams across the organization globally
  • Work with tech teams to implement automation strategies

Required qualifications and skills

  • Bachelor’s/Master's Degree in technical discipline (e.g. engineering) or equivalent experience
  • Experience in Security operations or information security or Vulnerability management or Security assessment, typically obtained in 7-9 yrs
  • Understanding of network and host security concepts
  • Extreme attention to detail and strong analytical skills
  • Knowledge of major social media networks (knowledge of emerging networks a big plus) and digital threat landscape
  • Knowledge and familiarity with cyber threats
  • Solid interpersonal and social skills and great people skills
  • Demonstrated history of producing superior work while meeting aggressive deadlines
  • Comfort leading and working within a quickly growing team
  • Ability to quickly adapt and recommend solutions proactively
  • Spoken and written fluency in the English language
  • Excellent research and writing skills (a writing sample will be requested as part of the interview process)

Desired qualifications and skills

  • Experience with other SaaS, cyber security, or social media products or services
  • Knowledge of emerging social networks
  • Experience in Customer Success


  • Competitive compensation
  • Community-driven culture with employee events
  • Generous time off
  • Best-in-class benefits
  • Fun, modern workspace
  • Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture


  • Ready to apply? Visit us at https://www.zerofox.com/careers to find out more and join the best team in the security industry.
  • Not ready to apply? Email careers_at_zerofox_dot_com to speak with a member of the team!

Other Information

  • This role is based out of our office in Bengaluru
  • This role requires occasional work on nights and weekends as needed
ZeroFox’s mission is clear: we protect customers - their data, their assets and their people - across the internet. Through AI-powered technology, global intelligence collection and services provided by a team of expert analysts and threat hunters, we give customers the protection and intelligence needed to disrupt a new era of attacks on the surface, deep and dark web. Now is a great time to join the Fox Den: with $150M+ in funding to date, recognition from Forrester as best-in-class in brand intelligence and numerous awards and honors, joining the ZeroFox team means joining a culture that is committed to excellence and growth. That means committing to the success of each of our employees so you can be the best version of yourself on the best team. If you’re ready to join a team that is mission-oriented, customer-focused, collaborative and dedicated, you’ve come to the right place.
Equal Opportunity, Diversity & Inclusion
We aim to build a team that represents a variety of backgrounds, perspectives, and skills. We embrace inclusion and ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, military or veteran status, or any other personal characteristic.