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Technical Writer

ZeroFOX

ZeroFOX

Marketing & Communications, IT
Reston, VA, USA
Posted on Friday, May 17, 2024
OPPORTUNITY OVERVIEW
ZeroFox seeks a Technical Writer to join our team and help take our client-focused services to new heights through producing clear, effective written deliverables. The ideal candidate will have proven success in a highly technical field, such as software development, computer science, or engineering. This candidate will have the ability to evaluate and analyze complex information and a natural desire to help people understand it.

Role and responsibilities

  • Develop comprehensive documentation that meets organizational standards
  • Gain deep understanding of products and services, and translate complex information into simple, polished, engaging content
  • Write user-friendly content that meets the needs of target audience, turning insights into language for user success
  • Develop and maintain detailed database of reference materials, including research, usability tests, and design specifications
  • Evaluate current content and develop innovative methods for improvement
  • Research, outline, write, and edit content, working closely with various departments to understand project requirements
  • Gather information from subject-matter experts and develop, organize, and write procedure manuals, technical specifications, and process documentation
  • Work with development and support leads to identify documentation repositories, revise and edit, and determine best solutions for data compilation and centralized storage
  • Research, create, and maintain information architecture templates that adhere to organizational and legal standards and allow for easy data migration
  • Develop content in alternative media forms for maximum usability, with consistent voice across all documentation

Required qualifications and skills

  • Must be a US Citizen residing in the United States
  • Experience as Technical Writer, typically obtained in 5+ years
  • Proven ability to quickly learn and understand complex subject matter
  • Experience in writing documentation and procedure manuals for various audiences
  • Experience supporting FedRAMP
  • Superb written communication skills, with a keen eye for detail
  • Experience in working with engineers to improve user experience (ex: design, UI), refine content, and create visuals and diagrams for technical support content
  • Ability to handle multiple projects simultaneously

Desired qualifications and skills

  • Bachelor’s degree (or equivalent) in journalism, communications, or relevant technical field
  • Firm understanding of SDLC (systems development lifecycle)
  • Previous experience in software development
  • Professional certification (ex: Society for Technical Communication)
  • Experience in using XML tools to create documentation

Benefits

  • Competitive compensation
  • Community-driven culture with employee events
  • Generous time off
  • Comprehensive health benefits & 401(k) plan
  • Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture

Interested?

  • Ready to apply? Visit us at https://www.zerofox.com/careers to find out more and join the best team in the security industry.
  • Not ready to apply? Email careers_at_zerofox_dot_com to speak with a member of the team!

Other Information

  • This position will report to the Program Manager
  • This position may entail up to 10% travel
  • This role requires occasional work on nights and weekends as needed.
ABOUT ZEROFOX
ZeroFox’s mission is clear: we protect customers - their data, their assets and their people - across the internet. Through AI-powered technology, global intelligence collection and services provided by a team of expert analysts and threat hunters, we give customers the protection and intelligence needed to disrupt a new era of attacks on the surface, deep and dark web. Now is a great time to join the Fox Den: with $150M+ in funding to date, recognition from Forrester as best-in-class in brand intelligence and numerous awards and honors, joining the ZeroFox team means joining a culture that is committed to excellence and growth. That means committing to the success of each of our employees so you can be the best version of yourself on the best team. If you’re ready to join a team that is mission-oriented, customer-focused, collaborative and dedicated, you’ve come to the right place.
Equal Opportunity, Diversity & Inclusion
We aim to build a team that represents a variety of backgrounds, perspectives, and skills. We embrace inclusion and ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, military or veteran status, or any other personal characteristic.