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Technical Trainer

ZeroFOX

ZeroFOX

IT
London, UK
Posted on Wednesday, May 22, 2024
OPPORTUNITY OVERVIEW
ZeroFox seeks a dynamic and creative Technical Trainer to support customer-facing and internal training. This individual will create and deliver consistent, world-class training experiences for our customers, MSSP partners, and internal employees. This position in London will support international enterprises and MSSP partners, with a secondary focus on North American clients.
The ideal candidate will have a proven track record in training content creation and delivery, specifically focusing on cybersecurity and/or threat intelligence. In addition to having proven experience delivering training in a fast-paced environment, qualified candidates must possess a growth mindset, strong leadership and communication skills, and a great attitude.
A background or experience in Intelligence is a significant plus.

Role and responsibilities

  • Help build out ZeroFox’s current training program for multi-modal delivery, in-person, online, and hybrid solutions
  • Deliver various training events (including onboarding, product upskilling, mentoring, and knowledge sharing) and guide advocates through program changes
  • Update knowledge base items, training materials, and QA forms
  • Guide, direct, and set training priorities to meet milestones and other schedule requirements
  • Assist with developing, maintaining, evaluating, and improving training programs, materials, and resources such as software manuals, quick reference guides, and online learning modules
  • Monitor student enrollment and attendance; prepare records of training activities and student progress
  • Build and maintain assessment and feedback mechanisms to validate learning and engagement, and identify areas for improvement
  • Build strong relationships with customers and across ZeroFox business units
  • Work with Sales, Sales Engineers, Professional Services, Product, and Customers to define individual customer requirements, engagement schedules, and execution milestones
  • Deliver technical content (across multiple products) to different audience levels for internal, customer, and MSSP partners via onsite/in-person and virtual classroom, as well as recorded formats such as LMS courses and knowledge based videos
  • Learn technical products quickly with minimal supervision – collaborate with diverse stakeholders including Product Management, Engineer, Sales, Product Marketing, etc.
  • Identify and communicate any training session trends, challenges, or obstacles
  • Help evaluate customer training requirements and implement a roadmap for continuous improvement
  • Provide configuration guidance post-training to ensure successful ongoing usage and value

Required qualifications and skills

  • Previous experience in a similar role in enterprise SaaS, typically obtained in 3+ years
  • Excellent written and oral communication skills, including the ability to effectively convey technical information to non-technical colleagues and clients
  • Excellent customer relationships, project management and organizational skills – ability to prioritize and manage multiple simultaneous deadlines
  • Experience creating and delivering technical training content in various formats (instructor-led, on-demand, and interactive eLearning, recorded “how to” videos, etc.)
  • Experience delivering technical training to both internal and external (e.g. customer and partner) audiences
  • Experience with the creation and delivery model for Computer Based Training (CBT) via Learning Management Systems (LMS)
  • Ability to travel domestically and internationally as needed, in accordance with health & safety guidelines; 10%-15% travel is expected

Desired qualifications and skills

  • Previous experience or working knowledge in Threat Intelligence.
  • Written and spoken fluency in Spanish and/or French
  • Knowledge of data analytics, dashboards, and reporting
  • Working knowledge of various tools: Docebo, Monday.com, SalesForce, Superset, and Zendesk.
  • Bachelor’s or Graduate degree, preferably in Computer Science, Information Systems, Cyber, or other similar background
  • Propensity to thrive on change and general dissatisfaction with the “status quo”, founded on the belief that great is better than good
  • Past experience working in training, technical support, and/or configuration capacity

Benefits

  • Competitive compensation
  • Community-driven culture with employee events
  • Generous time off
  • Comprehensive private insurance and EAP
  • Fun, modern workspace
  • Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture

Interested?

  • Ready to apply? Visit us at https://www.zerofox.com/careers to find out more and join the best team in the security industry.
  • Not ready to apply? Email careers_at_zerofox_dot_com to speak with a member of the team!

Other Information

  • This position may entail up to 10-15% travel
  • This role is based out of our office in London (hybrid)
  • This role requires occasional work on nights and weekends as needed
ABOUT ZEROFOX
ZeroFox’s mission is clear: we protect customers - their data, their assets and their people - across the internet. Through AI-powered technology, global intelligence collection and services provided by a team of expert analysts and threat hunters, we give customers the protection and intelligence needed to disrupt a new era of attacks on the surface, deep and dark web. Now is a great time to join the Fox Den: with $150M+ in funding to date, recognition from Forrester as best-in-class in brand intelligence and numerous awards and honors, joining the ZeroFox team means joining a culture that is committed to excellence and growth. That means committing to the success of each of our employees so you can be the best version of yourself on the best team. If you’re ready to join a team that is mission-oriented, customer-focused, collaborative and dedicated, you’ve come to the right place.
Equal Opportunity, Diversity & Inclusion
We aim to build a team that represents a variety of backgrounds, perspectives, and skills. We embrace inclusion and ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, military or veteran status, or any other personal characteristic.