Agile Product Operations Manager

Abacus Insights is a mission-driven, growth-stage technology company focused on transforming the healthcare industry, ultimately creating a more personalized patient experience, improving health outcomes, and lowering the overall cost of healthcare. Abacus Insights provides a flexible, efficient, and secure platform that organizes and exchanges healthcare data from various sources and formats, allowing our customers to uncover differentiated insights that address their clients' needs. In addition, our employees know that they play an active role in keeping our customers' data safe and are responsible for ensuring that our comprehensive policies and practices are met.

With our deep expertise in cloud-enabled technologies and knowledge of the healthcare industry, we have built an innovative data integration and management platform that allows healthcare payers access to data that has been historically siloed and inaccessible. As a result, these payers can ingest and manage all the information they need to transform their business by supporting their analytical, operational, and financial needs through our platform.

Since our founding in 2017, Abacus has built a highly successful SaaS business, raising more than $100 Million by leading VC firms with profound expertise in the healthcare and technology industries. We are solving massive complex problems in an industry ready for disruption. We're building powerful momentum and would love for you to be a part of it!

About the Role:

As an Agile Product Operations leader, you’ll be the catalyst for effective agile product management operations across globally distributed teams building healthcare technology solutions. You’ll partner closely with Product and Engineering leadership, Product Managers/Owners, Engineering, Client Delivery, PMO and Executive Leadership in the US, Nepal, and India. Your mission is to build a best-in-class Product Management program that achieves sustainable high performance through disciplined agility, data-driven retrospection, thoughtful planning, and effective partnerships– delivering measurable business value to stakeholders and customers.

You Will:

• Manage the product portfolio and lifecycle process by developing and maintaining a standardized and scalable operational model. This includes ensuring best practices for coordinating go-to-market activities, managing dependencies across teams, and tracking overall product success and adoption.
• Establish and optimize product management/development processes and tools by leading an Agile transformation, standardizing workflows, and managing the product tech stack (e.g., ProductBoard, Jira, Confluence). This role includes increasing efficiency and ensuring consistency across all product and product engineering teams.
• Drive cross-functional collaboration and communication by acting as the central bridge between product management, engineering, and customer-facing teams like sales, delivery and support. Facilitate timely information flow and alignment on critical product detail.
• Use data to drive informed decision-making by defining, tracking, and reporting on key product metrics (OKRs/KPIs) and operational analytics. Leverage accessible dashboards and centralize customer feedback to surface actionable insights for product and executive leadership.
• Foster a culture of continuous improvement and Agile best practices by championing an Agile mindset, coaching teams, and removing operational impediments. The goal is to empower teams to work more effectively, focus on customer needs, and deliver value faster.
• Lead a team of Agile Coaches as they guide Product Managers/Owners in backlog refinement, prioritization, roadmap management, impediment removal and technical debt elimination. Coaches will also partner with Engineering and others to achieve faster, more effective and more predictable SDLC delivery.
• Promote sustainable pace ensuring teams optimize for energy, not exhaustion.
• Measure and communicate improvements using velocity trends, cycle time, and other relevant metrics.
• Help build strong working relationships across teams in US, Nepal, and India, ensuring time zone differences don’t hinder agility or alignment.
• Shape an Agile Product Management culture and lead change management efforts to embrace best practices, including engaging at the executive, management, performer and team level

What We're Looking For:

• Typically has 10+ years in software delivery, including 3+ years as Agile, Engineering or Product leader.
• Deep expertise in Scrum, Lean, XP, Agile principles, and continuous improvement practices.
• Strong in project management skills and product development experience in agile organizations.
• Demonstrated metrics-driven program leadership (i.e. OKRs, velocity)
• Familiarity with systems thinking, complex adaptive systems, and feedback-driven learning.
• Certifications such as Scrum Master, Product Owner and Agile Coaching from globally reputed organizations.
• Excellent facilitation, mentoring, and cross-cultural communication skills.
• Ability to create psychological safety while sustaining team velocity.
• Experience coaching through servant leadership, not authority.

Bonus Points:

• Experience with DevOps, automation, and AI to support flow and continuous delivery.
• Background in US healthcare as a developer, analyst, etc.
• Experience in scaling agility using industry recognized frameworks.

Equal Opportunity Employer

As a mission-led technology company that is helping to drive better healthcare outcomes, Abacus Insights believes that the best innovation and value we can bring to our customers comes from diverse ideas, thoughts, experiences, and perspectives. Therefore, we proudly dedicate extensive time and resources to building diverse teams and providing equal employment opportunities to all applicants. Abacus prohibits discrimination and harassment of any type regarding race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.