Key Responsibilities

• Own and govern quality standards across assigned accounts

• Drive AI-enabled improvements in operational processes and delivery quality

• Collaborate with delivery, practice, and CoE teams to scale AI use cases

• Identify risks early and ensure timely issue resolution

• Enhance knowledge management through data- and AI-driven insights

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Quality Manager Experience: 12 - 14 Years We are seeking a Quality Manager to lead quality governance and drive AI adoption across an assigned customer portfolio. The role partners closely with delivery teams, practice teams, and Centres of Excellence (CoEs) to embed AI into operations, strengthen quality outcomes, and proactively manage risk.