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Call Center Representative (Bilingual Spanish)

Ideal Option

Ideal Option

Customer Service
Posted on Wednesday, June 26, 2024
Job Type

Location: Work-from-Home

*This position is work-from-home! To be considered, candidates must reside in one of the following states: Alaska, Arizona, Arkansas, Florida, Idaho, Iowa, Maryland, Minnesota, Montana, Nevada, New Mexico, Oregon, Texas, or Washington. *

Compensation: $16.00-$17.00

Schedule: Tuesday-Saturday = Tuesday - Friday: 7:30 am-4:00 pm PST and Saturday: 8:00 am-6:00 pm PST, 40 hours per week.

Ideal Option has been working on the front lines of the opioid epidemic since our first clinic opened in 2012. With more than 80 clinics across 9 states, we continuously strive to be the nation’s leading provider of low-barrier evidence-based treatment for opioid use disorder. We are looking for a Patient Care Representative to join our growing team and help us in our vision to give back lives, reunite families, and heal communities that are suffering from the devastating effects of substance use disorder.

We value our patients and our employees! We treat our employees like we would want to be treated ourselves: with respect and compassion.

Below are some specifics on what Ideal Option offers and the role.


At Ideal Option, we offer our employees a competitive and comprehensive benefits program to recognize how important you are to the company.

Current benefits include:

  • Medical, vision, and dental
  • Short-term and long-term disability options
  • A 401K retirement program
  • Paid time off and paid holidays

The Role:

As a Patient Care Representative, you play a key role in providing outstanding service to incoming patient inquires and providing an in-depth understanding of Ideal Option’s program and other company.

Additional responsibilities include:

  • Answers and logs all inbound and outbound phone calls.
  • Provides established and potential patients with accurate information about Ideal Option.
  • Transfers phone calls and provide phone messages to appropriate staff.
  • Documents necessary information in patient charts.
  • Gathers new patient demographic and insurance information.
  • Follows up on patient inquiries.
  • Submits correct and accurate information to the Insurance Verification group.
  • Schedules appointments for new and established patients.
  • Utilizes and comprehends eClinicalWorks.
  • Uses creating problem solving skills to implement solutions and escalating unresolved problems.
  • Represents Ideal Option professionally and with a positive attitude.
  • Complies with national PHI laws including HIPAA and 42 CFR Part 2.
  • Maintains continual sustained attendance
  • Other duties as assigned by supervisor.

Our ideal candidate:

Has effective verbal and written communication skills. Can type a speed of 60 words per minute or more. Has the ability to multitask, learn quickly, and work in a fast-paced environment, has general knowledge regarding use of office equipment. A knowledge of chemical dependency and its effects on individuals, families, and communities is required.


Minimum Requirements to be considered:

  • Candidates will need to provide and use a home computer or laptop (not a Chromebook).
  • High School Diploma or GED.
  • Experience with personal computers (word processing and/or electronic spreadsheets)
  • Preferably one year or more of experience in office work.
  • Ability to sit for long periods of time.
Salary Description