Location: Work-from-Home

*This position is work-from-home! To be considered, candidates must reside in one of the following states: Alaska, Arizona, Arkansas, Florida, Idaho, Iowa, Maryland, Minnesota, Montana, Nevada, New Mexico, Oregon, Texas, or Washington. *

Compensation: $18 per hour

Schedule: Wednesday, Thursday, Friday, 7pm-7:30am (Night Shift), 40 hours per week.

Ideal Option has been working on the front lines of the opioid epidemic since our first clinic opened in 2012. With more than 80 clinics across 9 states, we continuously strive to be the nation’s leading provider of low-barrier evidence-based treatment for opioid use disorder. We are looking for a Patient Care Representative to join our growing team and help us in our vision to give back lives, reunite families, and heal communities that are suffering from the devastating effects of substance use disorder.

We value our patients and our employees! We treat our employees like we would want to be treated ourselves: with respect and compassion.

Below are some specifics on what Ideal Option offers and the role.

Benefits:

At Ideal Option, we offer our employees a competitive and comprehensive benefits program to recognize how important you are to the company.

Current benefits include:

• Medical, vision, and dental
• Short-term and long-term disability options
• A 401K retirement program
• Paid time off and paid holidays

The Role:

The Patient Care Representative provides outstanding service to incoming patient inquires and providing an in-depth understanding of Ideal Option’s treatment program and other company protocols. The ideal candidate is a quick learner who can follow documented training processes, creatively problem solve as needed when issues arise during a call and provide our patients with top-notch care and compassion.

Additional responsibilities include:

The following functions have been determined by Ideal Option to be essential to the successful performance of this position which includes but is not limited to:

• Handles a large volume of inbound and outbound phone calls in a timely manner.

• Builds positive relationships by going above and beyond with customer service, ensuring that all questions, concerns, and scheduling requests are addressed appropriately and accurately.

• Meets all personal and team productivity and quality goals.

• Uses scripts and refers to training and process documentation during calls.

• Collects necessary demographic and insurance information in patient charts, updating when necessary.

• Communicates well with the team and leadership through Outlook, SharePoint, Microsoft Teams, and Zoom.

• Schedules appointments for new and established patients.

• Transfers phone calls and provides phone messages to appropriate staff.

• Effectively uses our scheduling program.

• Uses creating problem solving skills to implement solutions and escalating unresolved problems.

• Complies with national PHI laws including HIPAA and 42 CFR Part 2.

• Maintains continual sustained attendance.

• Represents Ideal Option professionally and with a positive attitude.

• Preforms Quality Review of patient EHR to ensure appropriate transmission of needed orders in a timely manner.

• Monitors and tracks completion of patient charts.

• Communicates electronically with providers and differing IO teams in collaborating completion of patient EHR.

• Monitors after hour concerns from interdisciplinary team members and escalates to appropriate channels.

• Works as a patient advocate, contacting pharmacies and providers as necessary.

• Other duties as assigned by supervisor

Our ideal candidate:

Has effective verbal and written communication skills. Can type a speed of 60 words per minute or more. Has the ability to multitask, learn quickly, and work in a fast-paced environment, has general knowledge regarding use of office equipment. A knowledge of chemical dependency and its effects on individuals, families, and communities is required.

Minimum Requirements to be considered:

• Candidates will need to provide and use a home computer or laptop (not a Chromebook).
• High School Diploma or GED.
• Experience with personal computers (Microsoft Suite, ability to multitask within an internet browser and/or electronic spreadsheets)
• Ability to sit for long periods of time.

Preferred Qualifications:

• One year or more of experience in a call center or medical scheduling office
• AA or equivalent experience