The Product Management Business Analyst will report to the Sr. Director, Product and Strategy at Accruit. This position plays an important role within the Product Management team; key duties include managing the scrum/agile development process, writing user stories under the guidance/direction of Product Managers, acting as a first point-of-contact to answer detailed questions from the Development Team, and supporting Product Management in a variety of other capacities.  

Duties & Responsibilities: 

• Acts as a scrum master for the Product Management and Development teams, and/or splits scrum process responsibilities with a representative on the Development team 

• Writes user stories under the guidance of Product Managers, and assists with the definition of new features and epics 

• Conducts testing work on completed user stories in the UAT environment on behalf of the Product Management team – validating against acceptance criteria 

• Collaborates with Product Managers in gathering and analyzing Voice-of-Customer information via analysis of usage data, gathering of notes from Sales and Customer Success, and discussions with end users 

• Triages support tickets, tackling those pertaining to bugs or major enhancement requests  

• Assists Customer Success in customer support activity, and in creating and updating customer-facing product guides and how-to materials