The Senior Product Manager will report to the Sr. Director, Product and Strategy at Accruit. The role will take ownership of key components of the product roadmap, with responsibility for understanding customer needs and developing novel approaches to enhancing the Exchange Manager Pro software application. Additionally, it will take ownership of one or more major client types, with responsibility for collecting and aggregating voice-of-customer feedback and for maintaining customer-facing roadmaps. The role will bring a solid base of product management experience with software applications, and make major contributions to the improvement/enhancement of Accruit methods of operation and best practices.

Duties & Responsibilities: 

• Roadmap Component Ownership – for major components of the product roadmap: 

• Author Epics, Features, and User Stories (or oversee BA writing of user stories) 

• Aggregate and analyze Voice-of-Customer information  

• Engage with Dev team to think through strategic alternatives to execute against acceptance criteria/goals 

• Ensure BA understanding of Epics/Features/User Stories to enable their effectiveness as an intermediary with Dev team for highly-detailed guidance 

• Oversee release plans, train Customer Success and collaborate with them to author and maintain client-facing support materials 

• Client Area Ownership – for one or more Accruit client types: 

• Author and maintain client-facing product roadmaps 

• Ensure consideration of client area impact for any/all broader EMP features 

• Aggregate and analyze Voice-of-Customer information  

• Maintain awareness of client base composition, financial performance, and product usage 

• Collaborate with Marketing on authoring and maintaining client-facing materials 

• Maintain awareness of competitive landscape and report important developments to the SLT