The UX Writer will own product language and support content for First Dollar, a subsidiary of Inspira Financial. They will report to the Product Content on Digital Experience, and work closely with Design, Product, and Support. This role’s primary responsibility is the words we use in the product. ​We offer a suite of software tools and APIs that enable organizations to launch and manage pre-tax accounts (like an HSA), lifestyle benefits, rewards programs, and supplemental benefits. 

The First Dollar digital experience team includes our ux writer, product content manager, lifecycle manager, and digital experience director. Our backgrounds include early-stage tech, well-known consumer brands, and non-marketing roles like teaching. We enjoy collaboration and feedback, as well as trying to understand what the engineers meant to say. We look forward to learning from your expertise. We work closely with the many other operations teams, which include Support and Implementation. This role will collaborate closely with Design and Product, serving as a glue between Ops, Product, and Design teams. 

First Dollar builds flexible infrastructure for health spending benefits, and our mission is to introduce clarity to the complicated world of benefits through smart tools and expert guidance. ​​We offer a suite of software tools and APIs that enable organizations to launch and manage pre-tax accounts (like an HSA), lifestyle benefits, rewards programs, and supplemental benefits. The First Dollar Benefit Suite includes the Health Wallet for members, the Health Wallet Manager for administrators, and the Health Wallet Platform for developers.  

• Champion the First Dollar voice across all product touchpoints, simplifying language for benefits. 

• Cut through industry jargon and acronyms to simplify benefits with language people understand. 

• Craft concise, purposeful copy that helps users navigate and achieve their goals within our product ecosystem.  

• Collaborate closely with Product and Design leads to create helpful support content for new features. 

• Create new help centers and manage our support content in Intercom to maintain one source of truth and ensure partner admins, employer admins, and employees access content in the appropriate branded experience. 

• Uphold our brand standards and keep language consistent across the entire Benefit Suite. 

• Build and evolve our content style guide, setting and maintaining the standards for ourselves and the industry. 

• Work directly in Figma to integrate copy into designs. 

• Write release communications to support product feature release for educating partners, admins, and members. 

• Proactively spot content opportunities and turn them into user experience improvements.