The Implementation Operations Specialist will report to the Implementation Operations Manager in the CDB Operations Department. This role is intended to require business expertise rather than IT expertise and provides support to implementation management. System Implementation Managers complete and direct all aspects of customer benefit system build for new and existing clients engaging in PayFlex products and services. They increase client and member satisfaction, retention, and growth by efficiently and accurately delivering these services.
• Responsible to perform daily production tasks involving multiple system set ups for all new implementations as well as existing client benefit plan changes.
• Identifies business problems, obtains necessary information, accurately identifies root causes, and generates solutions.
• Act as a point-of-contact for escalated client-specific set up issues.
• Supports implementation and rollout of vendor/customer products.
• Provides analysis of business implications and applies problem solving skills to meet business needs.
• Where appropriate, uses consistent definitions and methodologies.
• Translates information using business knowledge and identify additional information needed to support analytical objectives.
• Understand nuances of data, checks for reasonability, and works to improve data quality.
• With direction, supports one or more processes related to the use of applicable tools that deliver business system solutions.
• Usually serves as a team member and contributes to activities such as analysis, planning, design, development, testing, installation and maintenance of support systems and workflows for business areas.
• Provides workgroup support to projects.
Typical schedule for this position is 9 a.m. ET to 5:30 p.m. ET, with occasional weekends as needed.