The Business Analyst will report to the Sr. Product Manager in the Product Management department.  

This role will support the design and implementation of workflow solutions that automate and optimize operational processes across the organization. Experience with workflow platforms such as Appian or others is highly desirable, as the Business Analyst will work closely with stakeholders to document processes, identify improvement opportunities, and translate business needs into scalable workflow solutions. This individual will collaborate closely with product, operations, legal, compliance, and technology teams to evaluate current processes, document business rules, identify opportunities for improvement, and support the delivery of scalable, operationally sound solutions that optimize business performance and reduce risk. 

Key duties include producing high-quality requirements, improving documentation and shared understanding across teams, maintaining decision and process artifacts, and supporting delivery efforts throughout the product lifecycle. This role contributes across discovery, design, validation, testing, and implementation activities with a strong focus on requirements quality, operational workflow understanding, and business rule clarity. 

Key Responsibilities: 

• Translates business, operational, and compliance needs into clear, testable requirements. 

• Leads detailed requirement elaboration, including business rules, validations, data requirements, exception paths, and edge cases. 

• Provides dependency/impact assessment (systems, vendors, ops, compliance) 

• Runs structured requirement intake with stakeholders 

• Ensures stakeholders agree on rule interpretations and exception handling 

• Coordinates rule clarity across pods when workflows intersect 

• Flags upstream/downstream impacts of proposed changes 

• Supports OKRs by defining measurable operational indicators  

• Establishes data needs, sources and ongoing measurement 

• Participates in discovery sessions to capture business rules, exceptions, operational workflow reality 

• Contributes to current-state process maps and pain-point identification 

• Highlights 'must-do' items driven by regulatory or operational risk 

• Maintains decision/Q&A logs 

• Ensures artifacts live in the source-of-truth location 

• Ensures operational workflow impacts are captured before release 

• Partners with PM on post-launch readouts 

• Surfaces compliance-relevant requirements, disclosures, and audit needs 

• Flags PII/data handling implications to appropriate owners 

• Maintains living 'how it works' pages, workflows, and decision/Q&A logs 

• Creates/updates process maps and rule catalogs 

• Improves discoverability: naming conventions, link hygiene, cross-references 

• Shares learnings and templates; helps onboard newer teammates 

• Promotes standard glossary/definitions for key concepts 

• Be the go-to for complex rule/exception flows and teach others 

• Improves team standards  

• Leads cross-team clarification sessions for shared workflows 

• Engages directly with stakeholders demonstrating a high degree of professionalism and clarity in communication to gather requirements, manage expectations, provide software demos and ensure successful outcomes 

• Develops and deliver training materials and sessions to ensure stakeholders and operational teams are equipped to adopt new processes and product capabilities 

• Fosters a culture of clarity, accountability, and continuous learning 

• Advocates for operational excellence and trust-building across teams 

• Other duties as assigned

 

Typical schedule for this position is 8 a.m. CT to 5 p.m. CT. Occasional travel for onsite department meetings and collaboration events.