The Paralegal/Legal Support Specialist will report to an Associate General Counsel in the Legal Department, supporting the Company’s Health & Benefits (H&B) business. This role is responsible for: (1) the intake and processing of all new legal matters; (2) ownership of the subpoena and garnishment process; (3) ownership of regulatory licensing process, and (4) supporting the attorneys in the Legal Department on a variety of other assignments under the supervision of the attorneys.

Duties & Responsibilities:

• New matter intake:
  • Receipt of service of process for all legal matters and customer disputes, including new lawsuits, attorney demand letters, garnishments, and regulatory inquiries;
  • Conduct first level review of all new matters and determine whether to handle it directly or assign to another member of the legal team.
• Process and respond to subpoenas and customer disputes:
  • Determine subpoena’s validity and scope;
  • Gather and review responsive information and documents;
  • Determine the appropriate response and draft response letters; and
• Provide litigation support, as needed.
• Provide regulatory licensing support:
  • Manage the company's TPA licensing and renewal process across all applicable jurisdictions;
  • Coordinate with internal stakeholders to collect information, complete questionnaires, and obtain supporting documentation required for licensing filings;
  • Partner with external licensing consultants to prepare, review, and timely submit renewal applications and other regulatory filings;
  • In collaboration with our consultants, monitor renewal deadlines and track filing status to help ensure continuous compliance;
  • Organize and maintain licensing records, correspondence, and supporting documentation; and
• Prepare and file the company’s state registrations and annual reports.
• Manage, process, and track all legal-related invoices.
• Recommend and implement best practices for case management, document production, and other legal department processes.
• Other duties as assigned.