Our mission at Limber is to make science-driven, engaging, and easy-to-follow exercise therapy as widely accessible as possible, and to empower people suffering from musculoskeletal conditions to achieve long-term functional well-being.

Limber is an evidence-driven digital health platform designed to enable physicians and physical therapists in delivering a hybrid approach to musculoskeletal care. The Limber Health mobile app and web portal enables providers to seamlessly complement in-clinic care with the best digital, at-home support to better meet patients where they are.

With two clinical studies at the world’s #1 rated hospital demonstrating its efficacy, Limber is now working with some of the world’s leading provider groups, health plans, and employers.

Job Description

As a Patient Success Coordinator, you will be an invaluable member of the Limber Health Team, helping to scale our services and making a direct impact on our company and the patients we serve. You will be a part of our user onboarding team, working directly with patients to introduce the Limber platform and ensure they have a seamless experience.

You must be equal parts self-starter and team player. We are seeking a passionate candidate with expertise in engaging and supporting users to achieve their health goals, who is interested in taking on an impactful role at an industry leader in the hybrid musculoskeletal (MSK) care space.

In your role as Patient Success Coordinator, you’ll be on the front lines every day as a trusted resource for our users both internally and externally. You will support our clients in onboarding and scheduling their patients to receive care navigation services.

We’re looking for an entrepreneurial individual to best serve our clients; someone who can bring creativity and passionto support users through their recovery.

Responsibilities

The ideal candidate is process-focused and eager to make an impact on lives to support musculoskeletal health.
Evaluate eligibility and program assignment for users.
Provide patient support by assisting with the onboarding of patients to the Limber Health App
Provide patients assistance by helping to facilitate the scheduling of welcome calls between patients and the appropriate care navigator.
Maintain necessary records and notes to support the care navigator in a seamless transition.
Act as a subject matter expert in onboarding and troubleshooting the Limber Health app
Assist with improving processes and functionality of the Limber Health platform

Requirements

2+ years of administrative experience in a healthcare setting is preferred
You are naturally empathetic, friendly, and love what you do.
Excellent communication skills, interpersonal, and presentation skills, and an ability to collect and present meaningful data to drive decisions
Proficiency with Google calendar, Calendly, and Zoom communications
Tech savvy, including owning your own newer model laptop and smartphone
Expert organizational skills, with the ability to keep meticulous records
Strong relationship-building and listening skills
Demonstrated user focus; a genuine passion for the user and their experience
Familiarity with technical onboarding and support
Ability to multi-task and manage various types of users
Ability to work independently with limited supervision
Adaptability and positive attitude with fluctuating workloads
An entrepreneurial spirit and hands-on approach
The flexibility and agility to work cross-functionally in a fast-paced environment
The ability to influence change and bring enthusiasm and excitement to the workplace
Independent and proactive work style; quick, flexible thinking; and an open, inquisitive approach
Ability to thrive in a start-up, self-motivated, and own projects end-to-end
Eager to make an impact at a young company addressing an important problem
Passion for health and wellness
Dedication to quality patient outcomes and improving the quality of care for patients

Personal and interpersonal strengths in:

Persistence and follow through on commitments: Lives up to verbal and written agreements. Tenacity and willingness to go the distance to get something done.
Curiosity & Intelligence: Learn quickly. Demonstrates ability to quickly and proficiently understand and absorb new information. Brings new ideas to the company.
Flexibility/adaptability: Adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change.
Passionate and purpose driven. Believes in the mission and vision, particularly when or if things get hard.
Professionalism: Acts with courtesy, authenticity, compassion, professionalism.

Benefits

Competitive compensation, PTO accruals, Health Benefits, 401(k)
Work directly with the leadership team
Immediate impact of your work
Change lives through a mission-driven health company
Make a significant impact at a young and growing startup that is partnering with some of the world’s leading providers, health systems, & employers

Limber Health is interested in all applicants. However, we are unable to sponsor visas at this time.

If you receive an email from someone claiming to be from Limber, but the email is not from Limberhealth.com, please disregard the email. Please check out our openings at www.Limberhealth.com

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