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Vice President, Client Partner Executive - Oklahoma

Lumeris

Lumeris

Oklahoma, USA
Posted on Wednesday, November 22, 2023

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Position:

Vice President, Client Partner Executive - Oklahoma

Position Summary:

Acts as the general manager for large health system accounts. Owns the client and associated market strategy, is responsible for the P&L of the account, account growth, and ultimate success in the market as measured by client referenceability and value creation. Responsible for effectively instituting the strategy internally at Lumeris. Accountable for the account profit, including management of the account relative to the underwriting model, surplus value capture and operating profit, and incremental sales. Also accountable for account satisfaction and referenceability, including third party research (i.e. Net Promoter Score), case studies, client return on investment, and client advocacy of Lumeris in the marketplace as a value-add partner.

Job Description:

Primary Responsibilities

  • Develops executive relationships and strives to become the "trusted advisor" to the C-suite.
  • Masters the overall strategic vision at the partner company and fosters continued relationship growth at all levels of the client organization.
  • Expands their presence throughout the client enterprise while exercising world-class service and delivery.
  • Maintains the primary and overall client relationship, covering all aspects of account work from project delivery through strategic development work.
  • Owns strategic client development. Identifies and develops strategies for the client through opportunity identification.
  • Sets and oversees proper client expectations and searches for ways to extend and expand business relationships.
  • Oversees the delivery experience and is accountable for all areas of project delivery to meet customer contractual obligations and maintain customer satisfaction.
  • Works with the Lumeris project team(s) on the day to day and escalates any issues internally and/or externally to ensure delivery is on track to budget, schedule, and scope.
  • Oversees overall account governance, including strategic executive oversight committees, service delivery governance, and day to day project issues requiring escalation.
  • Serves as the primary liaison between the client and Lumeris, advocating for the client while balancing the needs of the company with the overall goal of maximizing the value of the relationship to both parties.
  • Guides and/or participates in contract negotiations.
  • Owns problem resolution efforts.
  • Leverages client relationships in order to serve as a source of market intelligence and identifies potential product development opportunities for the company.
  • Accountable for profitable revenue growth which includes delivering on current contracts and budgeted revenues, identifying new value creating opportunities, upselling within the account, and meeting growth targets.
  • Internally interfaces with key personnel across Lumeris on a regular basis, including implementation, service line delivery, and executives.
  • Leverages client relationships/knowledge to contribute to the strategic development of Lumeris' solutions.
  • Collaborates with several internal operational groups and functional owners, including executives from Product Management, Finance, and Engineering.
  • Acts as the "˜glue' between Lumeris and the client relationship and interactions.

Qualifications

  • 10+ years of healthcare executive leadership experience with proven success
  • Bachelor's degree in business management or healthcare management
  • Ample previous success in enterprise, solution based-selling within large complex health entities
  • Solid knowledge base of current healthcare payment and delivery structures encompassing Managed care and Medicare
  • Proven ability to identify and define business problems and issues and develop strategic and financial frameworks to ensure mitigated risk
  • Powerful communication and presentation skills, both written and verbal, including the ability to influence and impact results at levels internally and externally
  • Exemplary business acumen, executive presence, and a demonstrated ability to create and enhance strategic relationships
  • Topnotch consultative selling and contract negotiation skills
  • Proven capability conducting and managing quantitative portfolio and growth analyses
  • Superb leadership skills with a proven ability to succeed and connect as a Player/Coach
  • Ability to create and impact a complex agenda of progressive healthcare service and technology programs culminating in client adoption
  • Demonstrated galvanizing ability to engage, motivate, support, and maximize creditability with team members and senior management
  • Skilled at innovative and visionary thinking coupled with organized tactical execution
  • Distinguished ability to create results and deliver on short time frames in a high-performing and high-growth environment
  • Skilled at recognizing the accomplishments of the team and supporting personal development and growth
  • Willingness to be at the client site a minimum of 50% of time

Preferred

  • Advanced degree
  • Value based care, managed care, and population health experience
  • Experience in strategic advisory services, change management consulting, and business process outsourcing
  • Relocation or residency within client's market/service area

Working Conditions

  • While performing the duties of this job, the employee works in normal office working conditions.

Disclaimer

  • The job description describes the general nature and level of work being performed by people assigned to this job and is not intended to be an exhaustive list of all responsibilities, duties and skills required. The physical activities, demands and working conditions represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties and responsibilities.

Lumeris is an EEO/AA employer M/F/V/D.

The hiring range for this position is:

$203,000.00-$295,250.00


Factors that may be used to determine your actual pay rate include your specific skills, experience, qualifications, location, and comparison to other employees already in this role. This role may also be eligible for incentive compensation. At Lumeris, we are committed to providing a total rewards package that supports your overall well-being. Our benefits include medical, vision, dental, well-being programs, 401(k) with company matching, life insurance, paid time off including paid leave, and so much more. Learn more by visiting our Careers Page.

Member Facing Position:

No- Not Member Facing Position

Location:

Oklahoma

Time Type:

Full time

Lumeris and its partners are committed to protecting our high-risk members & prospects when conducting business in-person. All personnel who interact with at-risk members or prospects are required to have completed, at a minimum, the initial series of an approved COVID-19 vaccine. If this role has been identified as member-facing, proof of vaccination will be required as a condition of employment.