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Principal Delivery Program Manager



United States · Remote
Posted on Thursday, May 9, 2024

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Principal Delivery Program Manager

Position Summary:

Responsible for ensuring the overall success of Lumeris Implementation programs within an external or internal client environment. Collaborates with cross-functional partners in the development and execution of Lumeris Implementation timelines, applying approved methodologies, service standards, risk management, and problem resolution. Owns and is accountable for delivery results on all assigned programs or projects. Acts a subject matter expert and single point of contact.

Job Description:

Primary Responsibilities

  • Develops and fosters collaborative relationships with internal/external clients, vendors, and partners to establish priorities, effectively communicate and manage program expectations, and ensure overall success, including ensuring timelines, resourcing, quality, and budget parameters are met.
  • Develops Change Control Notice documentation and reports/communicates deviations to program timeline and/or scope and facilitates discussions to achieve position resolution.
  • Collaborates to identify and institute program management process improvements.
  • Provides expertise and collaborates cross-functionally on strategic development, operational planning, and implementation planning of the program to align with both Lumeris and client's vision and contractual delivery timelines.
  • Provides direction, delegation, and removal of obstacles experienced by cross-functional teams focused on delivery of client contractual or internal optimization initiatives. Anticipates and balances the needs of multiple stakeholders by adapting approach and demeanor in real time to align with demands and different situations.
  • Coaches, mentors, motivates, and delegates to and with program team members and client SMEs to ensure achievement of the strategic and operational goals of the program implementation are realized.
  • Owns and guides highly complex, technical, and multi-operational department implementations which may include external clients and vendor solutions to successful conclusion. Utilizes approved program management tools and processes and innovative approaches to continually enhance performance efficiencies.
  • Oversees processes, systems, tools, and organizational resources to initiate, plan, execute, and monitor programs, including directing a successful transition to Support and Maintenance teams upon Program Close. Creates and maintains the reporting mechanisms that show the overall health of the program.
  • Organizes and facilitates program Release Planning events and monitors Risks and Impediments utilizing approved Lumeris Program management and visibility tools.
  • Responsible for documenting and ensuring Risk mitigation and Impediment resolution are managed and communicated effectively Up, Across, and Down within Lumeris and to the client, when/if necessary.
  • Collaborates cross-functionally to ensure initiative documentation is completed for all approved work, including the identification and documentation of acceptance criteria, anticipated benefits and success metrics of the implementation.
  • Obtains agreement as to services and service levels to be delivered.
  • Other duties as assigned.


  • Bachelor's degree or equivalent
  • 12+ years of related experience or the knowledge, skills, and abilities to succeed in the role (i.e., Project Management Office; Healthcare Management Consulting, equivalent position in the Healthcare Industry, etc.)
  • Significant proven success in overseeing multiple large complex health plan stand up or population health services organization client implementation programs, including delivery operational and/or technical solutions across multiple teams
  • Excellent project and program management skills with the proven ability to guide teams to meet performance metrics and deliver on time and within budget
  • Advanced understanding of program management methodologies (e.g. Agile, Waterfall, Scrum, Six Sigma)
  • Exceptional presentation, facilitation, written, and verbal communication skills with the ability to bring people to a common understanding and reach consensus
  • Top notch risk mitigation skills with the ability to identify and resolve imped impediments, develop detailed timelines, perform resource allocations and run team meetings
  • Proven ability to develop and execute complex collaborative strategic process redesign and performance improvement initiatives for optimized implementation delivery
  • Ability to craft a compelling message and tailor it for a given audience, including converting technical insights into simple, everyday language to deliver a story that is understandable
  • Executive presence with excellent interpersonal, data review, problem-solving, negotiating, influencing, facilitation, organizational, prioritization, and conflict resolution skills
  • Strong technical acumen with the ability to ensure that technical solutions, strategies, practices, and governance deliver business and customer value during implementation;
  • Ample experience with Atlassian, Smartsheet, Salesforce, ServiceNow, and Tableau tools
  • Ability to develop metrics, collect and review data to identify root cause, and measure performance.
  • Demonstrated ability to effectively guide, support, motivate, and direct team members and internal/external partners to successfully achieve defined goals
  • Travel 25-50% to client site and other locations a directed by the business need


  • PMP (Project Management Professional) and/or PMI-ACP (Agile Certified Practitioner) Certification
  • Lean and/or Six Sigma at Green or Black Belt level certification

Working Conditions

  • While performing the duties of this job, the employee works in normal office working conditions.


  • The job description describes the general nature and level of work being performed by people assigned to this job and is not intended to be an exhaustive list of all responsibilities, duties and skills required. The physical activities, demands and working conditions represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties and responsibilities.


Lumeris is an EEO/AA employer M/F/V/D.

The hiring range for this position is:


Factors that may be used to determine your actual pay rate include your specific skills, experience, qualifications, location, and comparison to other employees already in this role. This role may also be eligible for incentive compensation. At Lumeris, we are committed to providing a total rewards package that supports your overall well-being. Our benefits include medical, vision, dental, well-being programs, 401(k) with company matching, life insurance, paid time off including paid leave, and so much more. Learn more by visiting our Careers Page.

Member Facing Position:

No- Not Member or Patient Facing Position


Remote, USA

Time Type:

Full time

Lumeris and its partners are committed to protecting our high-risk members & prospects when conducting business in-person. All personnel who interact with at-risk members or prospects are required to have completed, at a minimum, the initial series of an approved COVID-19 vaccine. If this role has been identified as member-facing, proof of vaccination will be required as a condition of employment.