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Correspondence Specialist



Missouri, USA
Posted on Thursday, May 30, 2024

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Correspondence Specialist

Position Summary:

Responsible for daily review and routing of all inbound member and provider correspondence received via the postal service. Focuses on classifying and sorting of both physical and electronic letters, to ensure that they are routed to the proper departments within the organization in a timely manner.

Job Description:

Primary Responsibilities

  • Sorts and classifies inbound electronic letter files from outsourced mail room. Scans and keys vendor.
  • Understands all forms and types of correspondence received so that documents can be properly classified with the appropriate metadata.
  • Utilizes knowledge of Centers for Medicare and Medicaid Services requirements of processing times by document type to prioritize efforts accordingly.
  • Provides post-scan quality assurance to ensure batches are complete, accurate, and of a high quality.
  • Transcribes pertinent member data from time sensitive documents into electronic databases.
  • Sorts, scans, and routes physical incoming mail.
  • Handles time-sensitive material including confidential documents, urgent packages, and returned mail.
  • Interfaces with various departments to troubleshoot mis-routed mail and resolve miscellaneous requests.
  • Maintains all logs and reporting documentation with an attention to detail.
  • Enters daily tracking information into Fulfillment spreadsheets.
  • Participates in cross-training and performs other duties as assigned (outgoing mailings, development projects, etc.)
  • Consistently adheres to standard business procedure guidelines.
  • Provides inter-department assistance on other internal/external member mailing projects as required.


  • High school diploma, GED, or equivalent
  • 1+ years of experience or the knowledge, skills, and abilities to succeed in the role
  • Basic knowledge of Scanning software (i.e. Knowledge Lake) and ECM (Electronic Content Management) Software systems
  • Good understanding of record keeping and file maintenance best practices and procedures
  • Familiarity at a high level how documents are processed downstream
  • Collaboration and teamwork skills
  • Good oral and written communication skills
  • Adaptable with the ability to multi-task and perform multiple functional tasks
  • Ability to operate mailing, copy or scanning equipment
  • Good time-management and prioritization skills
  • Basic knowledge of Windows operating system


  • Associates degree
  • Proficient knowledge of Microsoft Office suite

Working Conditions

  • While performing the duties of this job, the employee works in normal office working conditions.


  • The job description describes the general nature and level of work being performed by people assigned to this job and is not intended to be an exhaustive list of all responsibilities, duties and skills required. The physical activities, demands and working conditions represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties and responsibilities.

Lumeris is an EEO/AA employer M/F/V/D.

The hiring range for this position is:


Factors that may be used to determine your actual pay rate include your specific skills, experience, qualifications, location, and comparison to other employees already in this role. This role may also be eligible for incentive compensation. At Lumeris, we are committed to providing a total rewards package that supports your overall well-being. Our benefits include medical, vision, dental, well-being programs, 401(k) with company matching, life insurance, paid time off including paid leave, and so much more. Learn more by visiting our Careers Page.

Member Facing Position:



Time Type:

Full time

Lumeris and its partners are committed to protecting our high-risk members & prospects when conducting business in-person. All personnel who interact with at-risk members or prospects are required to have completed, at a minimum, the initial series of an approved COVID-19 vaccine. If this role has been identified as member-facing, proof of vaccination will be required as a condition of employment.