Your Future is our Future

At Lumeris, we believe that our greatest achievements are made possible by the talent and commitment of our team members. That's why we are actively seeking talented and collaborative individuals who are passionate about making a difference in the healthcare industry. Join us today as we strive to create a system of care that every doctor wants for their own family and become part of a community that values its people and empowers you to make an impact.

Position:

Clinical Practice Manager

Position Summary:

Responsible for ensuring the program management delivery of Primarily Home and Healthy House calls. Collaborates with cross-functional partners in the development and execution of clinical delivery operations including logistics, technology, partner engagement and relationships, clinic operations, scheduling and routing, patient engagement, program effectiveness, payer contracting, referrals, and program optimization in the market. Owns and is accountable for delivery results on all assigned programs or projects. Acts a subject matter expert and single point of contact.

Job Description:

Primary Responsibilities

• Develops and fosters collaborative relationships with internal stakeholders, PCP Offices, vendors, and partners to establish priorities, effectively communicate and manage program expectations, and ensure overall success, including ensuring timelines, resourcing, and budget parameters are met.
• Collaborates cross-functionally on operational planning, and implementation planning of the program to align with both Lumeris and client's vision and contractual delivery timelines.
• Supervising patient and staff schedules
• Supervising the patient registration process
• Organizing and maintaining medical records and staff records
• Improving customer service and patient satisfaction
• Implementing and following office policies and procedures
• Ensuring compliance with federal, state, and local regulations, including OSHA and HIPAA regulations
• Planning staff meetings for clinical staff, non-clinical, and administrative staff
• Training medical staff and conducting operational training
• Coordinates and helps execute on referral workflows
• Facilitates provider credentialing and licensure
• Help coordinate and monitor payer contracting and market relationships with vendors
• Partners with account management and clinical leadership to develop plans to meet key initiatives and targets.
• Partners closely with client account partners to ensure collaboration with operational initiatives and implementations.

Qualifications

• Bachelor's degree or equivalent
• 6+ years of related experience or the knowledge, skills, and abilities to succeed in the role (i.e., Project Management Office; Healthcare Management Consulting, equivalent position in the Healthcare Industry, etc.)
• Administrative clinical operations experience
• Significant proven success in overseeing multiple large complex health plan stand up or population health services organization client implementation programs, including delivery operational and/or technical solutions across multiple teams
• Excellent project and program management skills with the proven ability to guide teams to meet performance metrics and deliver on time and within budget
• Advanced understanding of program management methodologies (e.g. Agile, Waterfall, Scrum, Six Sigma)
• Exceptional presentation, facilitation, written, and verbal communication skills with the ability to bring people to a common understanding and reach consensus
• Top notch risk mitigation skills with the ability to identify and resolve imped impediments, develop detailed timelines, perform resource allocations and run team meetings
• Proven ability to develop and execute complex collaborative strategic process redesign and performance improvement initiatives for optimized implementation delivery
• Ability to craft a compelling message and tailor it for a given audience, including converting technical insights into simple, everyday language to deliver a story that is understandable
• Executive presence with excellent interpersonal, data review, problem-solving, negotiating, influencing, facilitation, organizational, prioritization, and conflict resolution skills
• Strong technical acumen with the ability to ensure that technical solutions, strategies, practices, and governance deliver business and customer value during implementation;
• Ample experience with Atlassian, Smartsheet, Salesforce, ServiceNow, and Tableau tools
• Ability to develop metrics, collect and review data to identify root cause, and measure performance.
• Demonstrated ability to effectively guide, support, motivate, and direct team members and internal/external partners to successfully achieve defined goals
• Travel 25-50% to client site and other locations a directed by the business need

Preferred

• PMP (Project Management Professional) and/or PMI-ACP (Agile Certified Practitioner) Certification
• Lean and/or Six Sigma at Green or Black Belt level certification
  

Working Conditions

• While performing the duties of this job, the employee works in normal office working conditions.

Disclaimer

• The job description describes the general nature and level of work being performed by people assigned to this job and is not intended to be an exhaustive list of all responsibilities, duties and skills required. The physical activities, demands and working conditions represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties and responsibilities.

Lumeris is an EEO/AA employer M/F/V/D.

The hiring range for this position is:

$84,600.00-$113,775.00

Factors that may be used to determine your actual pay rate include your specific skills, experience, qualifications, location, and comparison to other employees already in this role. This role may also be eligible for incentive compensation. At Lumeris, we are committed to providing a total rewards package that supports your overall well-being. Our benefits include medical, vision, dental, well-being programs, 401(k) with company matching, life insurance, paid time off including paid leave, and so much more. Learn more by visiting our Careers Page.

Member Facing Position:

Yes- Member or Patient Facing Position

Location:

Illinois

Time Type:

Full time

Lumeris and its partners are committed to protecting our high-risk members & prospects when conducting business in-person. All personnel who interact with at-risk members or prospects are required to have completed, at a minimum, the initial series of an approved COVID-19 vaccine. If this role has been identified as member-facing, proof of vaccination will be required as a condition of employment.