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Family Advocate (Medical Assistant)

Nest Health

Nest Health

Legal
New Orleans, LA, USA
Posted on Friday, May 17, 2024
Family Advocate (FA)- Bilingual
New Orleans & Surrounding Areas
About Nest Health
Nest Health, launched in New Orleans, LA and actively seeing families, is an innovative, value-based pediatric and adult primary care provider that brings care to families, as a unit, at home. The Nest interdisciplinary clinical team provides medical, behavioral, and social care, with convenient 24/7access. We make care easy by combining appointments, and eliminating access barriers such as transportation, childcare, and the need for missed work or school days.
We are guided by the following core values:
· Collaboration – We collaborate with each other, with families and with the communities we serve
· Humility – We recognize that our teammates and our member families often have the answers
· Authenticity – We bring our diverse experiences and real selves to our work
· Resourcefulness – We are builders and problem solvers
· Joy – We bring joy to our work and our member families
Nest was co-founded by Dr. Rebekah Gee, the former Secretary of Health for the State of Louisiana and the former CMO for Medicaid and the Title V program; and Rebecca Kavoussi, former Western US President at Landmark Health and former head of global clinical operations at Babylon Health. Employees will be afforded an opportunity develop and drive their careers with this fast paced and innovative company while receiving competitive compensation, paid holidays, vacation, excellent medical health, vision and dental coverage; short term and long term disability coverage; and the ability to contribute to a 401K.
Role Summary
The Family Advocate (FA) is a vital member of the Nest Health interdisciplinary care team who has training and experience as a Medical Assistant (MA). The FA provides direct patient care to adults and children in the home setting (under the supervision of an authorized clinician) and has lived experience with the communities served by Nest Health. The FA has excellent interpersonal skills, which enables effective collaboration with patients, doctors, nurses, and other professionals and helps build trust and maintain a strong connection to Nest family members. The FA has strong attention to detail and organizational skills. The FA coordinates services delivered by Nest Health and helps refer to external social care providers that address the social drivers of health (food insecurity, housing instability, domestic violence, financial hardship and lack of access to transportation, for example). The FA participates in outreach efforts to Nest families.
Accountabilities & Outcomes
What You’ll Do:
Provide direct patient care and support for a panel of patients in the home setting which may include but not be limited to the following:
Perform tasks under the direction of the licensed provider including taking vital signs, updating patient history, collecting lab specimen, and assisting with exams.
Administer oral, topical, and injectable medications and/or vaccinations.
Interview patients and record medical history including standardized screening questionnaires.
Assist providers in procedures using aseptic techniques.
Adhere to infection control standards including, but not limited to, hand hygiene, use of PPE, and isolation of patients with known infectious disease.
Complete accurate EMR documentation of patient information and services provided per the requirements of Nest Health
Demonstrate effective teamwork, communication, and collaboration as part of an interdisciplinary care team.
Assists in patient registration, administrative workflows, and prior authorization approvals.
Fulfill clerical responsibilities which may include, sending/receiving/scanning medical records, obtaining diagnostic reports, hospital notes & referral information, completing forms/requisitions, managing the charting process & sending specimens to labs
Actively participate in all compliance-related matters including, but not limited to, equipment, laboratory tests, medications, and vaccine inventory.
Provide information and assistance through advocacy, navigation support, and education to Nest families on availability and eligibility of health and social care services. Follow up with families to ensure they were able to access the resources provided/suggested by Nest.
Collaborate with the interdisciplinary team to proactively contact families and ensure they are connected to the providers, resources, support they need to meet their family health goals.
Participate in outreach efforts to Nest families including explaining program details to potential families.
Skills & Competencies
Experience, Qualifications & Skills:
Successful completion of an accredited Medical Assistant program.
Fluency in both English is required for this position.
High School Diploma or equivalent required: 1-3 years of relevant experience
US work authorization
Vital Signs and phlebotomy experience: 1 year
EMR Systems experience: 1 year
Experience in counseling, community work or community health activities in a government agency or community-based organization engaged in providing services to the public, assisting members of the community in obtaining services is a plus.
Demonstrate strong communication and interpersonal skills; ability to interact with multiple constituencies and exercise "people skills".
Demonstrate ability to exercise standards of professionalism, including appearance, presentation, and demeanor.
Travel & Physical Requirements
This is a full-time role based in our New Orleans office.
Ability to lift (or pull) 40 pounds
Covid 19 Vaccination - Please Read:
To protect the health and safety of our employees, we strongly recommend any employee conducting in[1]person work to be fully vaccinated against COVID-19 by their start date.
Nest Health celebrates the diversity of our patient population and seeks diversity on our team. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.