What is the role?

The Family Advocate (FA) is a vital member of the Nest Health interdisciplinary care team who has training and experience as a Medical Assistant (MA). The FA provides direct patient care to adults and children in the home setting (under the supervision of an authorized clinician) and has lived experience with the communities served by Nest Health. The FA has excellent interpersonal skills, which enables effective collaboration with patients, doctors, nurses, and other professionals and helps build trust and maintain a strong connection to Nest family members. The FA has strong attention to detail and organizational skills. The FA coordinates services delivered by Nest Health and helps refer to external social care providers that address the social drivers of health (food insecurity, housing instability, domestic violence, financial hardship and lack of access to transportation, for example). The FA participates in outreach efforts to Nest families.

As the first value-based care provider built for families, Nest is on a mission to make comprehensive medical, behavioral, and social care radically accessible to America's highest risk families. Nest's first-of-its-kind family-based, in-home, and virtual care model includes primary adult and pediatric care, mental health and nutrition support, vaccinations and labs, same-and-next-day acute visits, chronic condition and transitions of care management, social services and navigation, and more. In Louisiana, Nest's headquarters and first market, Nest's innovative model has resulted in partnerships with two of the state's leading health plans, unlocking care for thousands of families across the state. Nest's early success has led to national traction across states and payers, laying the groundwork for future expansion.

Nest and its leaders have won multiple awards including Rock Health's Next-Gen Pediatric Innovations, New York Times Top Five Who Spread Hope, New Orleans City Business Power 50, and CB Insights Digital 150. Additionally, Nest has become a prominent thought and brand leader garnering national attention from outlets such as 60 minutes, Business Insider, NYTimes, Fierce Healthcare, Axios and others. On a local level, Nest has been featured on all of Louisiana's top programs including WGNO, WWL, WWNO (New Orleans NPR), WRKF (Baton Rouge NPR), and The Times-Picayune.

Founded in 2022 by former Secretary of Health of Louisiana and practicing OB-GYN, Dr. Rebekah Gee, and Rebecca Kavoussi, former President at Landmark Health, Nest has raised a historical Seed round of over $20M from top healthcare and industry investors including 8VC, Blue Venture Fund, SpringTide Health, Alumni Ventures, Gaingels, MVP, Health 2047, Ochsner Louisiana Investment Fund, Tulane Ventures, and others.

Learn more about us at https://www.nesthealth.com

● Provide direct patient care and support for a panel of patients in the home setting which may include but not be limited to the following:

● Perform tasks under the direction of the licensed provider including taking vital signs, updating patient history, collecting lab specimen, and assisting with exams.

● Administer oral, topical, and injectable medications and/or vaccinations.

● Interview patients and record medical history including standardized screening questionnaires.

● Assist providers in procedures using aseptic techniques.

● Adhere to infection control standards including, but not limited to, hand hygiene, use of PPE, and isolation of patients with known infectious disease.

● Complete accurate EMR documentation of patient information and services provided per the requirements of Nest Health

● Demonstrate effective teamwork, communication, and collaboration as part of an interdisciplinary care team.

● Assists in patient registration, administrative workflows, and prior authorization approvals.

● Fulfill clerical responsibilities which may include, sending/receiving/scanning medical records, obtaining diagnostic reports, hospital notes & referral information, completing forms/requisitions, managing the charting process & sending specimens to labs

● Actively participate in all compliance-related matters including, but not limited to, equipment, laboratory tests, medications, and vaccine inventory.

● Provide information and assistance through advocacy, navigation support, and education to Nest families on availability and eligibility of health and social care services. Follow up with families to ensure they were able to access the resources provided/suggested by Nest.

● Collaborate with the interdisciplinary team to proactively contact families and ensure they are connected to the providers, resources, support they need to meet their family health goals.

● Participate in outreach efforts to Nest families including explaining program details to potential families

● Successful completion of an accredited Medical Assistant program.

● Fluency in both English is required for this position.

● High School Diploma or equivalent required: 1-3 years of relevant experience

● US work authorization

● Vital Signs and phlebotomy experience: 1 year

● EMR Systems experience: 1 year

● Experience in counseling, community work or community health activities in a government agency or community-based organization engaged in providing services to the public, assisting members of the community in obtaining services is a plus.

● Demonstrate strong communication and interpersonal skills; ability to interact with multiple constituencies and exercise "people skills".

● Demonstrate ability to exercise standards of professionalism, including appearance, presentation, and demeanor.

● Access to reliable transportation and willingness to comply with all the terms of the Nest Motor Vehicle Safety Policy

● Please note, this position will involve educating and encouraging vaccination against COVID-19

● This is a mobile job that will be providing service in family homes

● Ability to lift (or pull) 40 pounds

We are reimagining what a support workplace looks like from the inside out. To ensure every team member feels valued, we provide competitive compensation packages that reflect your skills and contributions. You will also receive reimbursement for work-related vehicle expenses, including commuting and travel costs, for staff who drive as part of their job responsibilities

Working at a healthcare startup can be a unique experience with a fast-paced, ever-changing environment that can involve varied workloads, quick changes, and high expectations. Taking a position at a Healthcare startup allows for the opportunity to be high impact in disrupting the US healthcare system. You will have the chance to be creative, solution oriented, and have your voice heard! You will need to be flexible, accountable, and self-sufficient, and you might take on multiple roles. Here are some things you can expect:

● Your role may be less defined than in other settings, with the need to wear multiple hats & juggle various responsibilities.

● Learning opportunities- you will have the opportunity, at times, to function outside of your standard position and learn about new roles & areas.

● Fast Paced- Startups often must move faster than traditional large companies. This means you may be asked to cope with or advise on quick changes regarding systems or processes.

● Autonomy- You will need to be highly autonomous, as there is less structure and learning and development than at large orgs. This requires you to be able to learn asynchronously, as well as raise your hand when help is needed, or gaps are identified.

Nest Health celebrates the diversity of our patient population and seeks diversity on our team. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.