Who is Nest Health?

As the first value-based care provider built for families, Nest is on a mission to make comprehensive medical, behavioral, and social care radically accessible to America’s highest risk families. Nest’s first-of-its-kind family-based, in-home, and virtual care model includes primary adult and pediatric care, mental health and nutrition support, vaccinations and labs, same-and-next-day acute visits, chronic condition and transitions of care management, social services and navigation, and more. Nest’s innovative model has resulted in partnerships, unlocking care for thousands of families across our markets. Nest’s early success has led to national traction across states and payers, laying the groundwork for future expansion to families across the United States.

What does it mean to be a part of a startup?

Working at a healthcare startup can be a unique experience with a fast-paced, ever-changing environment that can involve varied workloads, quick changes, and high expectations. Taking a position at a Healthcare startup allows for the opportunity to be high impact in disrupting the US healthcare system. You will have the chance to be creative, solution oriented, and have your voice heard! You will need to be flexible, accountable, and self-sufficient, and you might take on multiple roles. Here are some things you can expect:

• Role Breadth- Your role may be less defined than in other settings, with the need to wear multiple hats & juggle various responsibilities

• Learning opportunities- you will have the opportunity, at times, to function outside of your standard position and learn about new roles & areas

• Fast Paced- Startups often must move faster than traditional large companies. This means you may be asked to cope with or advise on quick changes regarding systems or processes

• Autonomy- You will need to be highly autonomous, as there is less structure and learning and development than at large orgs. This requires you to be able to learn asynchronously, as well as raise your hand when help is needed, or gaps are identified

• Collaboration- With so many opportunities to build processes and improve how we deliver care to our patients, we rely heavily on one-another to communicate changes effectively to ensure seamless support across functions. This often requires this individual to give and receive feedback frequently and communicate challenges or opportunities effectively.

What is the purpose of this role?

The Director, National Outreach reports to the Chief Operating Officer and will develop and lead national outreach strategies to find and engage eligible families in care with Nest. This individual is responsible for developing and using data and reporting to understand and refine performance, managing Nest’s national outreach team and consulting with our local leadership and outreach teams to drive family engagement. The Director, National Outreach will define our metrics, reporting cadence, training resources, and scripting to ensure that Nest’s markets meet and exceed engagement objectives.

The Director, National Outreach, will also be responsible for supporting our growing team of market outreach leaders to equip them with the tools needed to develop their outreach teams. This role is an opportunity for an ambitious builder who is willing to roll up their sleeves as a path to career growth.

This position offers the opportunity for meaningful bonuses tied to markets' productivity and performance.

What You’ll Do

• Leadership: Execute Nest’s national outreach strategy, tools, and reporting systems to ensure real-time monitoring and optimization of outreach efforts across markets. Provide consultative support to local market leaders and teams.

• Team Building: Develop a team of national outreach staff and ensure effective collaboration with market teams.

• Data & Reporting: Drive data and insights across the markets; standardize reporting to drive accurate issue diagnoses and strategic decision making.

• Innovative Problem Solving: Identify and execute creative strategies to reach and engage families, meet targets, and enhance outreach effectiveness.

• Collaborate: Partner with other shared service colleagues, market VP/General Managers and other leaders on outreach and engagement successes and opportunities.

• Build: Develop and refine scripting, messaging, and conversation guides to improve the effectiveness of Nest outreach. Coach local market leaders on how to use call listening, field outreach, and community partnerships to improve scheduling and cancellation rates.

• Monitor: Create a regular cadence and review of performance through reporting, audits, and observation and provide productive, timely feedback to address issues timely and support the team in reaching their targets and execute mitigation strategies as needed.

• Hands-On Outreach as Needed: Conduct outreach through phone calls, emails, texts, and face-to-face interactions, building trust and scheduling initial visits with eligible families.

What do you bring to the Nest?

• A bachelor’s degree in a business or sales related field preferred; or requisite combination of education, training, and experience

• 5+ years of experience in sales or direct marketing

• 3+ years of experience in a leadership or managerial role

• 5+ years in customer service in the healthcare industry preferred

• Proven success working in an incentive-driven environment and meeting ambitious targets.

• Strong systems thinking to identify best practices that can support a myriad of different populations and styles across the markets.

• Ability to analyze and extrapolate key insights to drive strategic decisions across the markets.

• Experience managing teams and a knack for motivating people to excel.

• Advanced proficiency in tools like Excel, PowerPoint, Salesforce, and PowerBI (preferred).

• Exceptional communication, organizational, and time-management skills.

• A passion for making healthcare accessible to underserved communities.

• Access to reliable transportation, a valid driver’s license, and personal auto insurance (Mileage will be reimbursed)

Why choose Nest Health?

Nest and its leaders have won multiple awards including Rock Health's Next-Gen Pediatric innovations, New York Times Top Five Who Spread Hope, New Orleans City Business Power 50, and CB Insights Digital 150. Additionally, Nest has become a prominent thought and brand leader garnering national attention from outlets such as 60 Minutes, Business Insider, NYTimes, Fierce Healthcare, Axios , and others. More recently, they were recognized on Inc.'s Female Founder 500 List for 2025.

Founded in 2022 by Former Secretary of Health of Louisiana and practicing OB-GYN, Dr. Rebekah Gee, and Rebecca Kavoussi, former President at Landmark Health, Nest has raised a historical Seed round of over $20M from top healthcare and industry investors including 8VC, Blue Venture Fund, SpringTide Health, Alumni Ventures, Gaingels, MVP, Health 2047, Ochsner Louisiana Investment Fund, Tulane Ventures, and others.

Learn more about us at https://www.nesthealth.com/.

To learn more about the Nest care model, watch this video, by the award- winning HBO Katrina Babies filmmaker Edward Buckles, JR.

Nest Health celebrates the diversity of our patient population and seeks diversity on our team. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristics.