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Senior Healthcare Office Receptionist [In Person]



San Francisco, CA, USA
Posted on Tuesday, June 25, 2024
Job Type

About Origin

Join the team that's setting a new standard for women's healthcare.

Origin is redefining physical therapy for the pelvic floor and whole body, as we treat commonly overlooked health issues related to pregnancy, postpartum, menopause, and sexual health.

Our secret sauce? An innovative approach that's as unique as the community we serve! Backed by clinical evidence, our treatments have transformed lives, saving money, and boosting overall well-being. With over 37,000 individuals already experiencing the magic of Origin, we know our approach is making life better for women. Today, as Origin pioneers the creation of a category-defining brand, setting a higher standard of care for every woman and individual with vaginal anatomy.

Ready to be part of our vibrant and expanding team here at #TeamOrigin? Join us and let's make a difference in women's healthcare together.

About the role

Our Senior Healthcare Receptionists (Senior Clinic Coordinators at Origin) are responsible for the day to day administrative operations of our clinics, supporting each other, the team, and engaging directly with patients in day-to-day support.

What you’ll achieve

Our Senior Clinic Coordinators are stellar at customer service and teamwork, deeply committed to supporting our patients, each other and the team. They build and maintain the reputation of Origin by:

  • Supporting patient questions, requests, and general communication via phone and email
  • Completing daily and weekly administrative tasks
  • Welcoming, checking-in, checking-out and scheduling patients for follow-up visits
  • Taking payments
  • Scheduling patients (via phone, from waitlist, in collaboration with our Patient Services team)
  • Schedule verifications (checking for duplicates)
  • Insurance verifications
  • Addressing or escalating patient concerns
  • Collaborating with other departments and teams at Origin via Slack and email
  • Managing and ordering inventory (clinic supplies, retail, etc)
  • Reporting on clinic stats (# of openings, waitlist status, etc) at end of shift and weekly
  • Other tasks as assigned

What we’ll offer

At Origin, not only do we want our patients to feel their best — we're all about keeping our team feeling top-notch too! We strive to enhance inclusion within our organization, fostering an environment that empowers and values our employees. Our focus extends to creating a workplace culture at Origin that champions the diversity and well-being of our team members, ensuring they feel supported and valued in every aspect of their professional journey.

Our full-time benefits include health, wellness, and financial programs that support employees through every stage of life. Benefit highlights include:

  • Opportunities to earn bonuses every week ($50 - $100 per week)
  • Premium medical, dental, vision insurance, as well as 401K retirement plan with matching, so that you can feel secure in your health and financial future
  • Generous time away with Flexible PTO + 9 paid Holidays so that you can embrace a healthy work-life balance
  • We support our employees during life-changing moments with a paid parental leave program, ensuring you have the time you need to bond with your new addition and adjust to family life.
  • Annual Origin Physical Therapy Stipend

What Makes Us Different

While each position may demand distinct skills and qualifications, we operate as a unified team, driven by our shared core values. At Origin, we're all about creating a safe and supportive haven within our community. We’re a growing team of hardworking and passionate individuals who integrate the following values into our everyday practices:

  • Own it. We show up with our best work. We’re creative, focused, proactive, and get the details right.
  • Go big. We have a big vision for women’s health and are energized by our potential impact. We act with urgency, yet remember it’s a long game.
  • Stretch. Growth can be uncomfortable and progress isn’t always linear. We create a safe space for honest learning, taking risk, and understanding failure.
  • Be generous. We’re kind, high integrity, and assume the best. We celebrate wins and build each other up.

Salary / Pay Rate Information

$ 25 - $ 28 per hour + opportunities to earn weekly bonuses ($50 - $100 per week!)


About you

  • You’ll have excellent verbal, written, and interpersonal skills
  • Proven experience delivering high-touch customer service; professional phone presence, comfortable speaking with various patients and team members
  • High attention to detail and follow-through on tasks
  • Ability to think critically, understand nuance, and problem-solve on the fly to de-escalate situations
  • Technology proficiency and a comfort level multitasking with multiple technology platforms
  • Comfort working in a fast-paced startup environment
  • Must be able to maintain the confidentiality of sensitive information
  • Previous hospitality, healthcare, and/or customer service experience

Bonus points

  • You know what an EMR is and how to use it
  • Experience in higher volume medical front office roles
  • You lost a glass slipper (We think we have it!)
Salary Description
$ 25 - $ 28 / hour + weekly bonus opportunities