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Provider Success Associate (Remote)



United States · Remote
Posted on Saturday, May 4, 2024

We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms.

We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being.

We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential. We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare.

About the Role

We’re seeking a Provider Success Associate to join the growing Provider Success Team at Rula! After a therapist has chosen to join the Rula network, our Provider Success Associates (PSAs) are responsible for strategically guiding them through a thoughtful onboarding experience and beyond. Rula therapists should feel like a human whom they know and trust has their back at Rula, all thanks to the PSA Team. As a Provider Success Associate, you’ll partner with therapists to help them achieve their goals and grow their practices, building trust through meaningful interactions throughout their journey. Examples include ensuring their caseload goals are met and monitoring core metrics on a therapist’s progress with Rula.

Required Qualifications

  • Equivalent of 2+ years of experience in Customer Success, Account Management, Sales or similar fields.

  • Experience working in an external customer facing role where effective and succinct communication (written and verbal) is crucial

  • Experience working in cross-functional professional environment with both internal and external stakeholders

  • Experience maintaining an individual book of business independently, requiring strong organization skills for success

  • Experience understanding, interpreting and communicating key metrics

Preferred Qualifications

  • CRM Experience (preferably Salesforce)

  • Experience working in a high-growth start up environment.

We're serious about your well-being! As Part Of Our Team, Full-Time Employees Receive

  • 100% remote work environment from anywhere in the US

  • Competitive pay and benefits that don’t change based on location

  • Health benefits: medical, dental, vision, life, disability, and FSA/HSA

  • Access to our 401(k) plan

  • Generous time off policies, including 2 company-wide shutdown weeks each year (for most employees) to focus on self-care

  • Paid parental leave

  • Employee Assistance Program (EAP)

  • Stipend to ensure your home office sets you up for success

  • Quarterly department stipend for team building or in-person gatherings

  • Wellness events and lunch & learns spanning many topics

Our Team

The people of Rula are what truly define our mission and determine our impact on the people we serve. We believe in building not only a team, but a diverse community, inspiring each other by taking on big challenges, growing and succeeding together.