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Director of Clinical Strategy & Operations (Remote)



United States · Remote
Posted on Friday, May 24, 2024

We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms.

We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being.

We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential. We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare.

About the Role

At Rula, we recognize the significance of mental health and aim to revolutionize mental healthcare delivery. The Director of Clinical Operations will play a pivotal role in building new processes and programs that have a direct and immediate impact on patient care. This role will serve as the operational partner to our clinical leaders. With their expertise, you’ll build and scale a robust provider quality management system, launch and measure quality initiatives, and establish other core functions within our Clinical Quality lane. You will have a seat at the table with executive leaders, executing a critical piece of our company strategy and reshaping mental healthcare in our country.

Our team culture at Rula is collaborative, where clinical subject matter experts and operators work together in lockstep. Trust, communication, and partnership are essential to our success. We foster accountability without blame, recognizing that taking risks may lead to occasional setbacks. We value integrity and always strive to do the right thing, building transparent and trustworthy relationships with patients, providers, and payers.

Required Qualifications

  • A minimum of 8-10 years of experience managing OKRs and developing programs in operational roles

  • At least 2 years managing a team of 2+ individuals at a high-growth startup

  • A proven track record of making data-driven decisions

  • Experience developing repeatable processes and optimizing workflows for core quality activities such as coaching and peer review

  • Proven ability to distill complex ideas into clear recommendations and actions

  • Experience leading cross-functional projects

Preferred Qualifications

While having the preferred qualifications enhances your candidacy, having all of them is not mandatory. We encourage all interested applicants to apply, even those who may not meet every preferred requirement.

  • Proficiency in SQL and data visualization tools

  • Experience working in healthcare or with clinicians

  • Experience developing A/B tests or running pilots

  • Demonstrated experience taking operations from incubation to scale

  • Strong communicator that can help translate clinical requirements into business needs and goals

We're serious about your well-being! As Part Of Our Team, Full-Time Employees Receive

  • 100% remote work environment from anywhere in the US

  • Competitive pay and benefits that don’t change based on location

  • Health benefits: medical, dental, vision, life, disability, and FSA/HSA

  • Access to our 401(k) plan

  • Generous time off policies, including 2 company-wide shutdown weeks each year (for most employees) to focus on self-care

  • Paid parental leave

  • Employee Assistance Program (EAP)

  • Stipend to ensure your home office sets you up for success

  • Quarterly department stipend for team building or in-person gatherings

  • Wellness events and lunch & learns spanning many topics

Our Team

The people of Rula are what truly define our mission and determine our impact on the people we serve. We believe in building not only a team, but a diverse community, inspiring each other by taking on big challenges, growing and succeeding together.