Support Specialist Intern

Smart Data Solutions, a leading provider of data management, claim routing and workflow solutions to health plans and TPAs, is looking for a Support Specialist Intern to join our team!

We are seeking a highly skilled and proactive Support Specialist to join our team and drive operational efficiency by designing and supporting technical solutions leveraging Microsoft 365, Power BI, and other enterprise platforms. The ideal candidate will play a critical role in the design, development, and implementation of tools and solutions to operationalize and track key business processes, including Root Cause Analyses (RCAs), Corrective Action Plans (CAPs), enterprise-wide client escalation requests, audit results, and other compliance or operational workflows. This role requires a blend of technical expertise, business process insight, and a strong passion for enabling data-driven decision-making.

What you’ll be doing?

• Design, develop, and implement solutions using Microsoft 365 tools (Power Automate, SharePoint, Power Apps, Teams, etc.) to operationalize business processes such as RCAs, CAPs, escalations, audits, and compliance workflows.
• Build and maintain Power BI dashboards that integrate data from Microsoft 365, Salesforce, and other enterprise platforms to support real-time reporting and insights.
• Assist with the integration of workflows and data between Salesforce and Microsoft 365 to support seamless escalation tracking, reporting, and alignment with QA processes.
• Design and develop automated workflows that support case tracking, RCA/CAPA processes, and audit/compliance activities with a focus on process standardization, data capture, tracking, and automated notifications.
• Ensure usability, performance, and data integrity of solutions through thorough testing, iteration, and documentation.
• Provide end-user support, training, and create business requirement documentation for the solutions you develop.
• Create standard operating procedures (SOPs) for technical solutions and business processes that have been implemented.
• Perform other duties as assigned.

The duties set forth above are essential job functions for the role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

What we’re looking for?

Required skills:

• 3+ years of experience in a technical business support or solutions development role.
• Strong hands-on expertise with Microsoft 365 tools, including:
  • Power Apps (canvas/model-driven apps)
  • Power Automate (flow design and logic)
  • SharePoint Online (site architecture, lists, permissions)
  • Microsoft Teams and Planner
• Proficiency in Power BI, including data modeling, DAX, and integrating with multiple data sources.
• Experience working with or integrating Salesforce for workflow automation, data syncing, and reporting.
• Proven experience designing and implementing tools/systems that support business process automation, tracking, and reporting.
• Strong understanding of operational workflows and compliance processes like RCAs, CAPAs, audits, and escalation handling.
• Knowledge of REST APIs, SQL, or data integration techniques across cloud platforms.
• Microsoft and/or Salesforce certifications are a plus

Location: This role is located in our Plano, TX office. This is a hybrid role with 3 days in-office per week requirements.

Why this is the company for you?

Top Benefits & Perks:

• A company culture that is authentic, innovative, and collaborative! Our most powerful strength is our people! We build impactful solutions for our customers - their success is our success!
• A professional development and growth-oriented workplace
• Generous benefits including, health insurance, short-term, and long-term disability
• 401(k) with a company match to provide a better future in your retirement years
• A flexible environment with a competitive paid time off package; including vacation, holiday, give-back day, and a floating day

Who is Smart Data Solutions?

Smart Data Solutions (SDS) is a technology leader in healthcare process automation and interoperability. As a strategic partner, SDS helps clients digitally transform their operations, delivering tangible value through reduced costs, streamlined workflows, and an improved customer experience. With data, AI, and automation at its core, SDS provides solutions in Digital Mailroom and Data Capture, Clearinghouse, Intelligent Medical Records, Prior Authorization and Claim Operations. Trusted by over 500 clients—including multiple Blue Cross Blue Shield plans, regional health plans, TPAs, providers, and healthcare partners—SDS streamlines complex front, middle, and back-office operations.

Smart Data Solutions is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.