As a technology leader in healthcare process automation and interoperability, Smart Data Solutions (SDS) is a strategic partner that utilizes data and intelligent automation to digitally transform operations and deliver outcomes for clients which reduces costs, streamlines workflows, and improves overall customer experience. Looking to the future, Smart Data Solutions has ambitious growth plans for the next few years and is currently seeking Mailroom Document Processors to join our team!

What you’ll be doing?

Document Processing Functions: The duties set forth below are essential job functions for the role. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential job functions. The duties include but are not limited to:

Document Processing

• Opening, sorting, batching and quality control of documents in a timely manner
• Preparing, verifying, and counting documents for scanning in a timely manner
• Preparing documents for scanning by unfolding/un-creasing, taping, removing rubber bands, or un-stapling documents in a timely manner
• Fixing tears and making copies of documents, if needed
• Following proper sorting method with appropriate cover sheets as trained
• Ensuring Hi-Trust certification requirements are met, including but not limited to working on one client at a time, ensuring unprocessed mail is put back on P.O. Box shelf, ensuring processed mail is distributed to the scanning stations, and adhering to Smart Data Solutions Acceptable Use Policy
• Properly identifying P.O. Box, client name, and patient name on documents and ensuring mail is processed correctly according to client criteria
• Processing incoming mail based on customer required instructions
• Ensuring assigned work is completed to align with customer service level agreements
• Ensuring that all PHI is kept confidential and complying with all company policies and procedures
• Complying with the Acceptable Use Policy which includes but is not limited to always displaying your SDS-issued photo ID while in the building
• Maintaining acceptable levels of productivity to align with performance standards
• Performing all tasks assigned with great attention to detail and in a timely manner
• Must have ability to lift 45 pounds
• Must be able to remain in a stationary position for 50% of the time
• Scanning when business needs arise
• Performing Scanner Operating duties and responsibilities as articulated below when business needs arise
• Perform other duties as assigned.

Scanner Operating Functions: The duties set forth below are essential job functions for the role. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential job functions. The duties include but are not limited to:

Scanner Operating:

• Scanning, archiving, and quality control of documents, including paper and film
• Inputting appropriate data onto scanner computer screen, such as batch cover sheet information, by manipulating a mouse and typing on a keyboard
• Feeding documents through a scanner in a timely manner
• Keeping provided scanner logs up to date (i.e. storage box logs and company checklist logs)
• Troubleshooting and correcting basic technical errors of the scanning machine(s) as they occur
• Operating and cleaning the scanner machines, including any new scanner machines introduced, pursuant to training provided
• Ensuring batches are scanned and placed into appropriate storage box
• Document processing (as described above) when business need arises
• Prioritizing re-scan batches when they arrive
• Verifying batches are accurate before committing such batches
• Performing other basic office duties as assigned
• Performing all tasks assigned with great attention to detail and in a timely manner
• Ensuring that all PHI is kept confidential and complying with all company policies and procedures
• Ensuring the daily assigned work is completed to align with customer service level agreements
• Complying with the Acceptable Use Policy which includes but is not limited to always displaying your SDS-issued photo ID while in the building
• Maintaining acceptable levels of productivity to align with performance standards
• Must have ability to lift 45 pounds
• Must be able to remain in a stationary position for 50% of the time

Data Capture Functions: The duties set forth below are essential job functions for the role. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential job functions. The duties include but are not limited to:

Data Capture:

The duties set below above are essential job functions for the role. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions.

Skills and Qualifications

As a Data Entry Specialist, your duties will include data entry and verification of data via the Smart Data Solutions Quick Claim interface with a high level of accuracy and provide exceptional customer service.

• Consistently achieve both quality and production standards.
• Ability to work independently and quietly with minimal supervision.
• Complete understanding of business rules.
• Review and perform data verification routines in accordance with company procedures.
• Ensure that all Personal Health Information (PHI) is kept confidential
• Make recommendations for improvement or enhancement to job processes to ensure standards in data entry, collection and retrieval.

Requirements:

• 40+ WPM typing speed, 4500 KPH ten key.
• Ability to quickly learn a new system and memorize hot key/short cuts.
• Strong organizational skills and attention to detail
• Manages time effectively and is dependable
• Communicate effectively
• Computer literacy
• Ability to perform other basic office duties as assigned

Hourly Pay and Available Schedule

• $15.50 per hour
• Full-time availability: in office 5 days a week

What we’re looking for?

Required skills:

• Self-motivated with a strong work ethic
• Ability to multitask and move quickly
• Ability to stay focused and on-task
• High attention to detail while being efficient
• Quick learner, ability to follow basic or difficult instructions when needed
• Required to maintain confidentially of client data
• Must be able to read and speak English

Why this is the company for you?

Top Benefits & Perks:

• A company culture that is authentic and values teamwork, humility, and fairness! We work hard for our customers and have fun along the way!
• A professional development and growth-oriented workplace
• Generous benefits including, health insurance, short-term, and long-term disability
• 401(k) with a company match to provide a better future in your retirement years
• Work-life balance with competitive paid time off package; including vacation, holiday, and a floating day

Who is Smart Data Solutions?

Smart Data Solutions is a technology vendor that brings 22 years of healthcare experience using intelligence and automation to extract data from front office mailroom operations. Today, the company is expanding out from its front office focus and targeting its open-source automation and AI engines toward the entire healthcare operations value chain. One of the key benefits of working with Smart Data Solutions is their specialized approach to data capture and automation. Smart Data Solutions takes a comprehensive approach to image and document processing, using multiple engines and hundreds of thousands of lines of code to ensure accuracy and make sense of data. Smart Data Solutions has also invested heavily in EDI interoperability, with clearinghouse capabilities that enable them to pivot towards providing value-added services. Using the data they have collected, they are able to offer population health insights to clients, helping them make informed decisions about their largest areas of spending and identifying potential opportunities for cost savings.

Smart Data Solutions’ global headquarters are just outside of St. Paul, MN with 400+ employees and leverages dedicated onshore and offshore resources as part of its service delivery model. The company counts over 500 healthcare organizations as clients, including multiple Blue Cross Blue Shield state plans, regional health plans and TPAs, handling over 2 billion transactions of varying types annually with a 98%+ customer retention rate. SDS plans to continue investments into meaningfully in automation and machine learning capabilities across its tech-enabled processes to drive scalability and greater internal operating efficiency while also improving client results.

SDS has partnered with a leading growth-oriented investment firm, Parthenon Capital Partners, and the Blue Venture Fund, a unique collaboration among Blue Cross Blue Shield (BCBS) companies, to further accelerate expansion and product innovation.

Location:

East Syracuse – New York

Smart Data Solutions is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status