Business Process and Systems Analyst, Intern

Smart Data Solutions, a leading provider of data management, claim routing and workflow solutions to health plans and TPAs, is looking for a Business Process and Systems Analyst, Intern to join their team!

We are currently looking to hire one intern to start immediately and one intern for Summer 2026.

What you’ll be doing?

Business Process Analysis & Optimization

• Assess and document existing business processes, workflows, and system capabilities.
• Identify inefficiencies and recommend process improvements, automation and AI opportunities, and best practices.
• Design and implement new workflows that align with industry standards and regulatory requirements
• Conduct impact assessments for proposed process or system changes.
• Perform analysis of how customers are using the product

Requirement Gathering & Stakeholder Collaboration

• Work closely with customers, engineers and product managers to gather and define business and functional requirements for internal projects, as well as client implementations.
• Translate business needs into detailed system specifications, use cases, and process flows.
• Act as a liaison between technical teams and business stakeholders to ensure seamless communication and understanding.

System Analysis & Implementation Support

• Analyze system functionalities and ensure alignment with business processes.
• Assist in data migration, validation, and quality assurance efforts.
• Develop test cases, conduct user acceptance testing (UAT), and support go-live activities.

Data & Reporting Analysis

• Work with reporting tools and databases to generate insights from system data.
• Develop dashboards and reports to support decision-making and operational efficiency.
• Ensure data integrity and compliance with healthcare data privacy regulations.

Training & Continuous Improvement

• Provide documentation, training, and support to end-users on new system features and process changes.
• Monitor system performance and user feedback to drive continuous improvement.
• Stay updated on healthcare technology trends, regulatory updates, and industry best practices.

Perform other duties as assigned.

The duties set forth above are essential job functions for the role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

What we’re looking for?

Education & Experience

• Pursuing a Bachelor’s or Master’s degree in healthcare administration, information systems, business analysis, or a related field.
• Ability to analyze data and metrics to drive strategic decisions and process improvements.
• Coursework or projects in business analysis, data analytics, or related fields
• Familiarity with Agile/Scrum methodologies is a bonus

Skills & Knowledge

• Analytical & Problem-solving Skills – Ability to analyze data, identify trends, and make data-driven recommendations.
• Technical Skills – Proficiency in Excel required and familiarity with tools like Excel, SQL, Tableau and Power BI preferred.
• Communication Skills – Strong written and verbal communication to present findings and collaborate with teams.
• Project Management – Ability to manage tasks, work with stakeholders, and support business initiatives.

Location: This position is located in our Dallas, TX office.

Why this is the company for you?

Top Benefits & Perks:

• A company culture that is authentic, innovative, and collaborative! Our most powerful strength is our people! We build impactful solutions for our customers - their success is our success!
• A professional development and growth-oriented workplace
• Generous benefits including, health insurance, short-term, and long-term disability
• 401(k) with a company match to provide a better future in your retirement years
• A flexible environment with a competitive paid time off package; including vacation, holiday, give-back day, and a floating day

Who is Smart Data Solutions?

Smart Data Solutions (SDS) is a technology leader in healthcare process automation and interoperability. As a strategic partner, SDS helps clients digitally transform their operations, delivering tangible value through reduced costs, streamlined workflows, and an improved customer experience. With data, AI, and automation at its core, SDS provides solutions in Digital Mailroom and Data Capture, Clearinghouse, Intelligent Medical Records, Prior Authorization and Claim Operations. Trusted by over 500 clients—including multiple Blue Cross Blue Shield plans, regional health plans, TPAs, providers, and healthcare partners—SDS streamlines complex front, middle, and back-office operations.

Smart Data Solutions is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.