Who We Are:

At Solera Health, we’re driven by a passion for transforming lives through innovative healthcare solutions. Our mission is to connect individuals with effective, evidence-based interventions that address chronic conditions and improve health outcomes. By harnessing the power of our dynamic platform, we match consumers with the right disease prevention programs, partnering with a network of community organizations and digital therapeutics providers.

About the Role:

As a Member Engagement Representative at Solera, you will be pivotal in our mission to enhance participants’ journeys toward healthier lifestyles. You’ll provide exceptional customer support by addressing inquiries, resolving concerns, and navigating our systems to ensure a seamless experience. This role involves managing both inbound and outbound communications, handling complex queries, and verifying insurance eligibility and benefits.

Hours: Full-time, Monday - Friday, 12:30 PM - 9:00 PM EST

What You’ll Do:

• Customer Support: Resolve inquiries and concerns via phone, email, and chat, delivering top-notch service.
• Solution-Oriented: Identify needs, research solutions, and provide effective resolutions.
• System Navigation: Accurately navigate multiple systems to offer precise information.
• Customer Experience: Focus on achieving one-call resolutions when possible while maintaining exceptional service standards.
• Compliance: Ensure strict adherence to HIPAA regulations and protect PHI/PII.
• Continuous Learning: Stay updated with training and policy changes to provide the best support.
• Performance: Meet or exceed performance metrics, contributing to team success.

What We’re Looking For:

• Experience: 2+ years of call center customer service experience, ideally within the healthcare sector.
• Expertise: Knowledge of insurance eligibility, benefit verification, and healthcare claims is a strong plus.
• Customer Service Skills: Proficient in active listening, empathy, and program knowledge.
• Technical Proficiency: Ability to efficiently navigate multiple computer and phone systems.
• Communication: Strong written and verbal communication skills.
• Typing Skills: Proficient in typing (45+ wpm).

Why Join Us?

• Innovative Impact: Be part of a team dedicated to improving healthcare through cutting-edge solutions.
• Remote Flexibility: Enjoy the convenience of working from home.
• Career Growth: Opportunities for professional development and advancement.
• Supportive Culture: Work in a collaborative environment that values your contributions and fosters growth.

Disclaimer: The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.

EEO: Solera Health provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Solera Health complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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