Company Overview:

Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs – everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals – because we know that health requires care for the whole person. It’s no wonder 98% of patients report being fully satisfied with Upward Health!

Job Title & Role Description:

The Collaboration Systems Administrator plays a pivotal role within the Upward Health Technology Department, focusing on the administration, support, and development of collaboration systems used by technology teams. This role ensures the smooth operation of internal communication platforms like Atlassian Jira and Microsoft 365 tools, including SharePoint and Teams. The ideal candidate will have experience with high-demand work environments and be comfortable managing and optimizing collaboration tools. The role offers an opportunity to gain valuable technical experience, lead initiatives, and enhance the organization’s communication infrastructure.

Skills Required:

• Advanced proficiency with Atlassian Jira, including customization and development.
• Strong experience with Microsoft 365 collaboration tools, particularly SharePoint and Teams.
• Knowledge of telecommunications platforms, such as 8x8, and experience with Microsoft Exchange and e-fax solutions.
• Expertise in the Microsoft Office suite, including Excel, Outlook, PowerPoint, Visio, and Word.
• Excellent troubleshooting skills, with the ability to solve complex system and collaboration tool-related issues.
• Strong verbal and written communication skills, with the ability to educate users and provide clear instructions.
• Ability to research and recommend new practices, programs, and systems for improving collaboration workflows.
• Fluency in English (Spanish fluency is a plus).

Key Behaviors:

Problem-Solving Mindset:

• Demonstrates a proactive approach to identifying and resolving technical issues, ensuring minimal disruption to collaborative workflows.

Adaptability:

• Willing to learn and adapt to new technologies and tools, keeping up with industry trends and best practices.

Customer-Oriented:

• Prioritizes the needs of internal users, offering prompt, efficient, and clear solutions.

Leadership and Initiative:

• Takes the lead on technical projects, occasionally guiding and mentoring junior team members.

Independent and Collaborative Work:

• Works independently with minimal supervision while being an active collaborator within cross-functional teams.

Clear Communication:

• Effectively communicates technical concepts to non-technical users and writes clear, detailed documentation and reports.

Organized:

• Maintains organized workflows, ensuring that projects and systems are documented, tracked, and followed through to completion.

Flexibility and Growth:

• Adapts to evolving organizational needs and actively seeks new learning opportunities.

Competencies:

System Administration:

• Advanced knowledge and experience managing collaboration tools such as Jira, SharePoint, Microsoft Teams, and telecommunications systems (e.g., 8x8).

Collaboration Tools Expertise:

• Ability to develop, maintain, and troubleshoot collaboration systems that are critical to communication and project management.

Project Management:

• Ability to manage projects related to system improvements, troubleshooting, and upgrades, ensuring timely and successful completion.

Technical Troubleshooting:

• Expert in diagnosing and resolving technical issues in a fast-paced, high-demand environment.

Training and Support:

• Ability to train users and provide consistent support on collaboration platforms and tools.

Process Improvement:

• Continuously seeks opportunities to improve system processes and workflows, enhancing overall efficiency and communication within the organization.

Documentation and Reporting:

• Skilled in creating detailed documentation, including workflow guides, technical processes, and progress reports for management.

Security and Best Practices:

• Ensures that all collaboration tools and systems follow security best practices and compliance requirements to protect sensitive organizational data.

Vendor Management:

• Experience managing relationships with third-party vendors for collaboration platforms, ensuring service-level agreements (SLAs) are met.

Upward Health is proud to be an equal opportunity employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.