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Manager Supply Chain Relations

Waltz Health

Waltz Health

Operations
Chicago, IL, USA
Posted on Wednesday, April 24, 2024

We are a Chicago-based technology startup that is leading a new way forward for prescription care. We’re rethinking the pharmaceutical supply chain, introducing AI-driven marketplaces that drive down costs, and new consumer tools that guide decisions on care. Led by a team of industry experts, we’re fixing the high costs and broken experiences that define our pharmaceutical supply chain. We believe that better pricing, more information, and smarter tools can lower costs, empower consumers and help payers take control of their pharmacy benefits. The technology we’re building is the start of a new way of working together – making better outcomes possible for all.

Waltz Health Values

  • Integrity: We are committed to protecting the value of clinical care across the pharmaceutical system. We are truthful and honest in our commitments with all our partners.
  • Inclusion: We advocate for change that benefits us all, a smarter system that works together. We embrace our differences as well as the unique perspectives our employees and partners bring with them.
  • Access: We are focused on breaking down barriers to bring choice back to the healthcare experience. We want to help all our partners get the right prescription care at the right cost.
  • Accountability: We take ownership of the quality of our work and the outcomes we deliver. Our focus is on delivering a best-in-class experience for our partners while achieving bold targets.
  • Progress: We believe in moving healthcare forward in everything we do. We strive for a culture that is innovating better ways to deliver pharmaceutical care.

Job Description

The Mission of the Manager, Supply Chain Relations is to establish and operate a structured process for effective engagement between Waltz and its supply chain partners, which include discount card operators and specialty pharmacies.

Scope of work will include leading all partner engagement once a contract is signed, from onboarding to troubleshooting. Functions covered with partners will include data feeds, claims operations, clinical issues, and billing/ accounting.

Success will require strong relationship management skills including diligent coordination across multiple partners and several functional SMEs at Waltz. The Manager will step into existing relationships and be asked to standardize our approach, then drive compliance and performance to those goals. Key metrics include: % compliance to Waltz standards, pricing accuracy, response times, troubleshooting days, and partner retention.

You will:

  • Be the primary contact at Waltz Health for our supply chain partners after a contract is signed, responsible for managing the communication flow, priorities, and subject expert involvement.
  • Track the flow of communication and status of priorities with each partner, providing easy visibility for the head of Supply Chain
  • Set standards for structured and efficient engagement between Waltz and supply chain partners.
  • Lead onboarding for new partners, engaging internal functional experts in supply chain, data analytics, operations, finance.
  • Facilitate troubleshooting of issues as they come up, engaging experts as needed.
  • Ensure accurate billing.
  • Later, support the periodic partner review process in partnership with the Supply Chain head.

You will be successful because you:

  • Are enthusiastic, positive, and hardworking.
  • Are flexible with job roles and responsibilities – i.e. be willing to jump into new projects and have a scrappy start-up mentality.
  • Are a clear communicator who is comfortable working with all levels of the organization.
  • Thrive working independently, autonomously, and can adapt to changing needs of a growing company.
  • Are able to think effectively, critically and creatively.
  • Are open to a Chicago area-based, hybrid position.

It would be preferable if you have:

  • Experience working with or around pharmacy claims transactions

In the first 90 days, you will:

  • Quickly learn about our Integrated Savings Plan business and the business relationship and operations with our discount card supply chain partners
  • Assume the role of primary contact at Waltz Health for our existing discount card supply chain partners – managing the communication flow, priorities, and subject expert involvement
  • Review and finalize standards for engagement with our Discount Card supply chain partners, working with our business leaders in supply chain, analytics, operations, and finance
  • Begin to learn about Waltz Health’s Specialty business offering and relationships with Specialty Pharmacies for which you will provide leadership in the future.

You have these qualifications:

  • Bachelor's degree

Benefits for Full-Time Employees

  • Ground floor opportunity with one of the fastest-growing startups in health tech.
  • Competitive compensation, including meaningful stock options.
  • Flexible vacation and a work culture that allows for taking time to recharge.
  • Medical, dental, vision, 401K, commuter benefits, and more.