Overview of the Clinical Care Navigator, Medical Assistant role

The Clinical Care Navigator’s primary responsibility is to facilitate the optimal delivery of care for members enrolled in the Wayspring Clinic. This role is an essential aspect of the Wayspring SUD Home program, supporting members through their wellness journey. The Clinical Care Navigator, Medical Assistant will be responsible for collaborating and coordinating care plans with internal and external providers, including Wayspring Primary Care Nurse Practitioners, Psychiatric Mental Health Nurse Practitioners, Mental Health Therapists and Member Engagement team members.

Clinical Care Navigators assist members in starting and navigating their single, holistic care journey with Wayspring. CCN’s are part of the Clinical Operations department and report to their respective market Clinical Operations leader. CCN’s primarily assist both members in coming to the clinic and providers (Nurse Practitioners and Therapists) with preparation, documentation, and care follow-ups.

Why Wayspring?

We are passionate about breaking barriers alongside those facing substance use disorder. Whether you’re in the field or in the corporate office – our mission is felt, and your impact is recognized. There is no inner circle, and we all have a seat at the table. Leaders are accessible and silos are avoided. We respect your craft and love to be challenged. We invest not only in our mission, but in each other. Internal promotions and cross departmental trainings are the norm – you grow, we grow. At Wayspring, we don’t just see you as an employee, we see you for who you are. a whole-person – with hobbies, pets, families, and lives outside of work. Our flexible schedule and flexible work environment options help you to create and maintain the work-life balance you need most.

Responsibilities of the Clinical Care Navigator, Medical Assistant

• Assists in the facilitation of optimal delivery of care for members enrolled in the Wayspring Clinic
• Completes intake patient registration documentation for new patient appointments
• Assists in management of the Wayspring clinic calendar and schedule
• Rooms patients being seen in-person at the Wayspring clinic
• Completes chart preparation for internal Wayspring providers through Athena (Wayspring EMR)
• Performs patient outreach engagement activities, including outbound calls to improve clinic utilization
• Fields inbound calls, schedules appointments as requested
• Leads daily Clinic Huddles virtually and in-person
• Completes Point of Care Testing, i.e. urine drug screen and performs quality controls
• Manages the clinical inbox and related Athena items
• Coordinates specialty referrals, routing orders, care coordination, participates in safety inspection processes, appointment follow ups and more.
• Provides support to providers during clinic visits, as needed
• Serves as a clinical resource specific to members’ unique issues and treatment plans to Wayspring’s internal teams
• Performs other duties as assigned

Requirements & Preferred Qualifications

• Certified as a Medical Assistant from the American Academy of Medical Assistants, the American Medical Technologist Organization, National Healthcareer Association Certificate or current registration with the American Registry of Medical Assistants or approved eligibility
• Minimum of three (3) years of experience working within a provider clinic, assisting both front and back office. Experience in settings that include primary care, substance use disorder, and care management preferred
• CPR/AED/BLS certification or the ability to obtain it prior to the start of employment; maintain and provide proof of current certification(s)
• A high degree of professionalism and customer service in both written and verbal communication
• The ability to work both independently and in a team environment
• Strong computer skills, including proficiency with databases and with Microsoft Office applications and an EHR/EMR system, experience in Athena is preferred
• Ability to function in an interdisciplinary setting
• Thrive in a fast-paced work environment, and embraces change
• The belief that the status quo can be improved upon, and an innate desire for process improvement, problem-solving, and results
• Our ideal candidate would have experience in behavioral health, preferably in the field of substance use disorders, interacting directly with patients and providers.
• Strong organizational and communication skills are a must, as well as the ability to quickly identify problems and act to minimize the likelihood of adverse clinical outcomes.
• Our goal is to foster a workplace where everyone feels a true sense of belonging, is supported, and empowered to thrive. We actively seek different backgrounds, perspectives, and experiences—because we believe that drives better performance and innovation. We’re committed to identifying and removing barriers for the communities we serve.

Benefit Summary

Creating a great employee experience takes more than just perks—but let’s be real, those matter too. Here’s how we’re building a company where you, your family, your pets, and your passions can thrive.

• Comprehensive Medical, Dental and Vision Insurance options – including options for your pets!
• Company funded HSA + Monthly Gym Allowance
• Paid parental leave – all parents included!
• Company paid short term disability, long term disability and life insurance
• 401k with company match
• Premium Employee Assistance Program, inclusive of counseling sessions
• Pardon and Expungement Scholarship Program
• Company Contributions to Future Minded Savings (HSA and Emergency savings fund)
• Generous PTO package (accrual policy based on years of service) and an additional 10 paid company holidays
• Company 2 week paid sabbatical program!
• Provider Benefits include ASAM training and membership + $2,500 CEU annual stipend and more