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Remote-Bilingual Outreach Specialist - Customer Service Reps

WiderCircle

WiderCircle

Customer Service
Philadelphia, PA, USA
Posted on Thursday, May 16, 2024

WiderCircle is a Silicon Valley healthcare start-up that engages with members of the community to learn how to maintain and improve their health, and outlook on life.

Wider Circle is looking for remote Bilingual Outreach Specialists to join our circle and play a vital role in promoting Connect for Life, our groundbreaking program that connects neighbors for better health, empowering them to live longer, healthier lives while finding joy in one another's company. The successful candidate will use their unique skills to build trust and establish rapport through genuine conversations, leading to the successful onboarding of new members. They will maintain high productivity and conversion rates, excelling in an environment with few restrictions on handle time that provides freedom to engage in quality conversations. If you are passionate about serving your community and love building relationships over the phone, then come join us in our movement to battle healthcare inequity.

Responsibilities:

  • You will maintain a consistent level of productivity, enthusiasm, and energy while making daily outbound calls.
  • You will master details of campaign workflows and scripts while developing a conversational style that highlights your personality and leads to great conversations.
  • You will effectively engage with members during calls, probing to determine their needs and anticipate objections.
  • You will stay up to date on all company products and information for each campaign.
  • You will enter and update member information and notate conversations in our CRM.
  • You will de-escalate complaints and grievances to protect the company's reputation.
  • You will go the "extra mile" to meet quota and facilitate future member onboarding.
  • You will maintain a positive, professional attitude when dealing with internal and external customers.