Wider Circle, a Silicon Valley healthcare start-up, is committed to improving health outcomes and fostering a sense of purpose for community members. We are looking for a dynamic Community Engagement Lead (CEL) to drive our mission forward through the Connect for Life program. This role offers an exciting opportunity to make a meaningful impact by building strong connections, promoting wellness, and supporting community health.

As a CEL, you will be a trusted leader who creates lasting relationships among our members, helping them navigate their health plans, connect with others, and thrive.

Key Responsibilities:

Program Leadership:

• Lead the Connect for Life program using our curriculum to build trust and improve health outcomes.

• Host virtual and in-person events that bring members together, ensuring they engage regularly and support one another.
• Provide leadership to peers and assist your manager in guiding the team as needed.

Event Planning & Hosting:

• Plan and host community-building events, coordinating logistics, member outreach, and venue selection.
• Collaborate with team members to ensure successful event execution and support peers with their event needs.

Member Engagement:

• Proactively engage with members through one-on-one home visits, phone calls, and community events to ensure participation and build lasting relationships.
• Meet monthly engagement goals and assist members in resolving healthcare needs.

Documentation:

• Record all member interactions, outreach, and attendance in Wider Circle’s digital system for effective tracking and reporting.

Leadership Identification:

• Identify and mentor community members as potential Wider Circle Ambassadors to support event coordination and strengthen member connections.

Prospective Member Outreach:

• Reach out to potential members through phone, in-person engagement, or events, developing personalized plans to enroll them in theConnect-for-Life program.

Liaison & Partnerships:

• Act as a bridge between members, their healthcare providers, and local organizations, helping them access additional services and close care gaps.
• Build partnerships with community-based organizations to expand resources for members.

Accountability:

• Achieve member engagement and growth targets, tracking success through attendance, feedback, and other metrics.
• Assist your manager by supporting Community Engagement Specialists (CES) in their roles, including training and shadowing as needed.

Additional Responsibilities:

• Conduct home visits to engage with hard-to-reach members and encourage their participation in events.
• Maintain reliable transportation and the ability to travel up to 50 miles to member homes.

Physical Demands:

To successfully fulfill this role, you must be able to perform the following essential functions:

• Safely and consistently drive to public places up to 30 miles away from your home.
• Frequently carry up to 30 pounds of supplies.
• Comfortably stand and speak publicly, projecting your voice in indoor and outdoor spaces.
• Sit, stand, and walk routinely during events to interact effectively with members.
• See and hear well enough to interact with members in person or by phone and respond to member questions.
• Use a computer to view, enter, and update information in different systems.
• Effectively communicate with members in person or virtually.