Position Overview:
The Outreach Specialist plays a key role in our outreach center operations, connecting with current and prospective members to promote our programs. This role may involve managing a mix of inbound and outbound calls, participating in specialized outbound campaigns, and ensuring member satisfaction through exceptional service. Ideal candidates will have 1-3 years of experience in sales, customer service, or related fields and a proactive approach to achieving team and organizational goals.

Company Overview

Wider Circle works with health plans and providers nationally to deliver unique community care programs that connect neighbors for better health. Centered on trusted relationships, Wider Circle connects health plan members with like-minded neighbors to inform, support and motivate one another, empowering them to be more proactive about their health. Wider Circle’s trusted delivery network has been proven to drive resilience, improve member experience and engagement, and reduce inappropriate utilization and has been published in peer-reviewed literature. Today, Wider Circle offers its unique neighborhood care programs to tens of thousands of communities nationwide. To learn more, visit widercircle.com.

Key Responsibilities:

• Conduct outbound calls, engaging members with professionalism and enthusiasm.
• Manage inbound call activity as assigned.
• Handle member inquiries, resolve issues, and provide information about our programs.
• Execute specialized outreach campaigns, ensuring consistency in messaging and delivery.
• Support additional campaigns or projects as assigned, adapting to changing priorities and needs.
• Accurately record interactions and update member information in the outreach center database.
• Build and maintain strong rapport with members, effectively addressing their needs and concerns.
• Collaborate with the team and leadership to refine outreach strategies and achieve performance goals.
• Consistently meet or exceed call targets and performance metrics.
• Stay informed about organizational updates, new initiatives, and best practices through regular training.