Company Overview

Wider Circle is dedicated to improving health outcomes through community-driven care programs that connect neighbors to support and motivate one another. Partnering with health plans and providers nationwide, our innovative programs empower individuals to take proactive steps toward better health. With a proven track record of enhancing member engagement and reducing inappropriate utilization, Wider Circle serves tens of thousands of communities across the country. Learn more at widercircle.com.

Position Summary

The Community Health Worker (CHW) – Outreach Specialist will play a critical role in connecting members with Wider Circle’s programs through remote outreach operations. This experienced CHW will leverage their expertise to conduct inbound and outbound calls, foster member relationships, and promote participation in community health initiatives. The role requires a combination of exceptional communication skills, a proactive mindset, and a commitment to member engagement and satisfaction.

Key Responsibilities

• Conduct outbound calls to engage members, promote programs, and build trust.

• Manage inbound calls, addressing member inquiries with professionalism and empathy.
• Provide program information, resolve member concerns, and support their participation in health-focused initiatives.
• Execute targeted outreach campaigns, ensuring consistency and accuracy in messaging.
• Maintain detailed and accurate records of member interactions in the outreach center database.
• Collaborate with the team and leadership to refine outreach strategies, share best practices, and meet organizational goals.
• Consistently achieve or exceed call targets and performance metrics.
• Stay informed about company programs, updates, and outreach techniques through ongoing training.
• Demonstrate cultural competence and understanding of the communities being served.