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Behavioral Health Care Specialist (Certified Peer Recovery Coach or Support Specialist)

Workit Health

Workit Health

Customer Service
United States
Posted on Thursday, June 22, 2023

Description

Overview:

Schedule: Full-time, including four 10hr shifts.

Additionally BHCS offer evening groups (at least twice a week) and a weekend group (up to twice a month).

Location: Remote and/or In Assigned Clinic Location

Hourly rate: $21.00 - $22.00 per hour

Reports to: Behavioral Health Care Specialist Lead and/or Clinical Director

Why Workit:

Workit Health is an industry-leading provider of on-demand, evidence-based telemedicine care. Our programs are based in harm reduction, and bring together licensed clinicians who really listen, FDA-approved medication, online recovery groups and community, interactive therapeutic courses, and care for co-existing conditions. Workit Health's patient-centered telemedicine model is improving clinical outcomes and eliminating barriers to treatment, making long-term recovery accessible to individuals who need it, without disrupting their daily lives.

We’re excited to expand our team as our impact and coverage areas continue to grow. Our team members are dedicated and passionate about our mission of making exceptional, judgment-free care for addiction more accessible.

We believe everyone deserves respectful, effective treatment for substance use disorder at the moment they're ready for it. We're looking for driven and compassionate individuals who share this goal. Join us in reducing stigma, saving lives, and changing the way addiction is treated in America.

Job Summary:

As a Behavior Health Care Specialist (BHCS) at Workit Health you will be responsible for providing group based intervention and case management to members with Substance Use Disorders (SUD). Primary focus is on group based treatment, including co-facilitation of shared medical appointments. BHCS are full-time employees that work primarily remote and can provide all services via telehealth platforms. Schedule is full time, including four 10hr shifts. Additionally BHCS offer evening groups (at least twice a week) and a weekend group (up to twice a month).

Job Responsibilities:

  • Excels at group facilitation, on SUD related topics with and without standardized curriculum.
  • Comfortable co-facilitating multidisciplinary groups, such as shared medical appointments.
  • Willing to work a flexed schedule to accommodate evening and weekends groups.
  • Provide evidence based SUD services through facilitation of psychoeducational, skills development, cognitive behavioral, interpersonal process, and support based groups.
  • Fluent with group co-facilitation within groups, with other recovery coaches and medical providers.
  • Capable of managing crisis intervention remotely.
  • Prepare all related documentation in accordance with applicable organizational and state standards in a clear, thorough, and timely manner.
  • Comfortable with treating adults and adolescents.
  • Participation in meetings, supervision, and clinical audits.
  • Maintain standards of confidentiality, HIPAA and 42 CFR Part II.
  • Demonstrate adaptability and flexibility without compromising clinical effectiveness.
  • Commitment to Harm Reduction philosophy in all aspects of clinical practice.
  • Expertly manage member communication over chat, email, and phone in a way that embodies the company mission and values
  • Attend member chats and messages.
  • Contribute to Behavioral Health services by providing support groups and subsequent documentation.
  • Provide individualized resources to members.
  • Be empowered to work autonomously, continuously learning, and are expected to adhere to meeting schedules and times, and prioritize accordingly.
  • Complete tasks for referrals, resources and discharges.
  • Demonstrate empathy, compassion, and respect for clients in all interactions.
  • Go above and beyond to provide excellent member experiences resolving member inquiries and, overall, ensure our members’ needs are placed first.
  • Increase overall member satisfaction by meeting and exceeding support metrics and service levels.
  • Expect that new states have varying requirements (ex: internal drug testing, fingerprinting) that we aim to meet while being sensitive to our employee work force and mission around addiction.
  • Other duties as assigned.

Qualifications:

  • Peer Recovery Coach Certification (Required)
  • Must have experience facilitating support groups
  • At least 1 year of peer recovery experience
  • Preferred experience in customer service settings
  • Experience with Electronic Medical Records, HIPAA and 42 CFR part II
  • Familiarity with addiction recovery
  • Enthusiastic dedication to service excellence
  • Able to tackle tough support cases, enjoying the challenge of solving new issues.
  • Mindfully manage stress and pressure–focusing on what matters most while managing time, and maintaining a positive, calm presence within a start-up environment
  • Comfortable in asking for support, help, and guidance as needed
  • Case management experience
  • Strong analytical and problem solving abilities
  • Energized by working with others
  • Excellent communication skills
  • Outstanding organizational skills
  • Aptitude for problem-solving
  • Must disclose if you currently run a private practice or start one during employment. Client base for private clients must not be in SUD field. We will require written permission from Supervisor for outside private practice work in which you are a facilitator or co-faciliator.



Benefits:

  • 5 weeks PTO (includes your birthday, 2 mental health days and 2 floating holidays!)
  • 11 paid holidays
  • Comprehensive health, dental, pharmacy, and vision insurance with options to fit your family's needs
  • Company contributions to dependent premiums at higher than market rates (65%)
  • 12 weeks paid Parental Leave after 1 year of employment (includes maternity, paternity, adoption, and all ways in which our people build modern families)
  • 401k + matching
  • Healthcare & dependent care Flexible Spending Accounts (FSA)
  • Flexible schedules and flex-time work for all full-time and part-time employees
  • Employee assistance program, complete with financial coaching and counseling sessions
  • Professional development allowance for healthcare providers
  • Opportunities for professional development and growth within the company
  • Fully remote roles throughout the company
  • Vibrant, employee-driven cultural initiatives including multiple ERG groups
  • Colleagues who care deeply about closing health disparity gaps within the addiction space for underserved populations


As we are an addiction recovery company founded by people in recovery, those in addiction recovery themselves are encouraged to apply. Workit Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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