ABOUT THE ROLE

As an Oncology Nurse specializing in New Patient Engagement, you will be the first clinical touchpoint for patients and caregivers beginning their journey with Daymark Health. You’ll spend about 80% of your time on the phone, reaching out to individuals with cancer, building trust, answering questions, and guiding them into our program. The other 20% of your time will be spent delivering virtual oncology nursing care—supporting patients with symptom management, education, and care coordination.

This is a primarily virtual role (must be based in the U.S.), with the opportunity to meaningfully shape a patient’s first impression of Daymark.

WHAT YOU’LL DO

In this role, patient outreach and enrollment is going to be your primary focus, with 20% of your time going to clinical care support.

We’ll rely on you to:

• Make 40+ outbound calls per day to prospective patients and caregivers to introduce Daymark’s oncology care program.
• Build trust and rapport quickly—listening with empathy, answering questions, and addressing concerns with clinical credibility.
• Guide patients through the enrollment process, obtaining consent, completing intake surveys, and escalating urgent needs.
• Respond to inbound calls and messages from patients and families, ensuring timely, compassionate, and accurate responses.
• Share patient feedback and barriers to access with internal teams to improve enrollment workflows.

Clinical Care (Virtual, 20%):

• Provide virtual nursing care to patients post-enrollment, including oncology-focused education, symptom triage, and care coordination.
• Collaborate with Daymark’s multidisciplinary team (physicians, advanced practice providers, social workers, behavioral health, and health partners) to ensure continuity of care.
• Document clinical encounters accurately in the EHR and follow protocols for escalation of urgent needs.

Within your first three months, you will:

• Master Daymark systems and tools. Become familiar with Daymark's systems, tools, technology, and partners.
• Collaborate closely with Clinical Leadership. Work closely with Nurse Leaders and Medical Directors to ensure alignment with clinical protocols and best practices.
• Consistently meet or exceed daily outreach and enrollment goals.
• Have built strong trust with patients and caregivers, creating a smooth, compassionate entry into Daymark’s program.
• Have become a trusted voice on the phone—known for warmth, clarity, and professionalism.
• Contribute to improvements in our enrollment and care onboarding process by surfacing gaps and opportunities.

WHAT WE ARE LOOKING FOR:

• Experience: A Bachelor of Science Degree in Nursing is required, along with a compact unrestricted registered nurse(RN required, with a Rhode Island license, or compact license). You have 2+ years of direct oncology nursing experience and bring clinical credibility, empathy, and an ability to communicate complex information clearly.
• Qualifications: Oncology-related certifications such as Oncology Certified Nurse (OCN), Advanced Oncology Certified Nurse (AOCN), Advanced Oncology Certified Nurse Specialist (AOCNS), or Certified Case Manager (CCM) are strongly preferred or will be obtained within 2 years of hire.
• Tech-Savvy. You’re comfortable with tools like Zoom, Google Suite, Slack, Salesforce, and EHRs. You adapt easily to new systems.
• Patient-Centered & Relational. You’re energized by patient conversations and excel at building trust quickly over the phone.
• Organized & Proactive. You take initiative, manage details with precision, and bring structure to dynamic or ambiguous situations.
• Strong Communicator. You tailor your language to fit patients’ needs—balancing clarity, compassion, and professionalism.
• Adaptable. You are comfortable with change and ambiguity and have a proven track record of success in dynamic environments.
• U.S.-Based & Virtual: You are located in the U.S. and comfortable working primarily in a virtual environment.

Daymark Health is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

All Daymark Health patient-facing roles require Basic Life Support (BLS) certification and compliance with Daymark's Employee Vaccination and Testing policy. Candidates without these at the time of hire should coordinate with their recruiter and hiring manager to ensure they meet the requirements by their start date.

Compensation Range:

This role will be compensated with a competitive base salary with a commission component. We anticipate the salary range including base and commission to be $85,000–$110,000, commensurate with oncology nursing experience, with an opportunity for performance-based incentives tied to patient engagement and enrollment goals.