ABOUT THE ROLE

As an Administrative Assistant at Daymark Health, you will be at the center of our care operations, supporting patients, providers, and our interdisciplinary care teams. You will serve as the first point of contact for inbound and outbound communication—calls, messages, secure emails, and faxes—ensuring members are connected quickly and compassionately to the right care resources. You’ll also provide administrative and operational support to enable smooth, effective clinical team functioning.

You will be based in Rhode Island, working from our office five days per week, and will report directly to the Care Team Manager. This role is ideal for someone who thrives in a people-first, fast-paced, and mission-driven environment where empathy, attention to detail, and adaptability matter every day.

• After 3 months you will...

  • Complete onboarding and training, gaining fluency in Daymark tools, processes, and documentation standards.
  • Confidently manage inbound member and provider calls, texts, and emails, ensuring timely triage and warm handoffs to the Care Team.
  • Support daily operational tasks such as data entry, scheduling, and sending surveys to members.
  • Generate accurate daily member reports to prepare for team huddles and interdisciplinary case conferences.
  • Support with other tasks to help manage the team office space and supplies, and make new patient packets for in-home visits.

  After 6 months you will...

  • Independently coordinate scheduling for patient/provider calls and team case conferences.
  • Own processes for sending and tracking member surveys and communications.
  • Support care team workflows by managing secure documentation, faxing, and correspondence.
  • Consistently identify, triage, and escalate urgent member needs to the appropriate clinical team members.

  After 12 months you will...

  • Serve as a trusted partner to the Care Team, proactively anticipating administrative needs and identifying process improvements.
  • Lead key operational support functions for our growing care delivery model, including handling secure mail, technology logistics, and reporting.
  Contribute to the refinement of SOPs for care operations, ensuring clarity and consistency as the team scales.

WHAT WE ARE LOOKING FOR

• Experience. You have at least 3 years of experience in community care or care coordination, bonus points if that was at a startup. You're comfortable driving to visit folks in the field. It's an extra plus if you are a licensed CNA, MA, CTPC/A, or HHA.
• Comfort with Technology. You’re comfortable using Slack, Zoom, the Google Suite, and EHR systems to ensure accurate appointment scheduling and management and support patients virtually.
• Bias to action: You don’t wait for someone to tell you what to do. You know how to identify and prioritize your initiative’s needs and you do what it takes to ensure that urgent and important needs are acted on immediately.
• Comfort with change and ambiguity: you may not always have direction in your work, and that’s OK, because you’re comfortable figuring out what needs to be done and a path forward.
• Strong relational skills. You have an uncanny ability to establish rapport and work effectively with diverse populations including health care providers, clinical staff, patients, and family members.
• Organized & Communicative. You are incredibly organized and sweat the details. You keep your team in the loop with what you’re working on and the challenges you’re facing and are proficient in collecting patient clinical and demographic data and documenting appropriately in a timely manner.
• Open to working from Daymark's office: You're comfortable working out of our office in Providence, Rhode Island 5 days of the week, and visiting patient's homes whenever needed.
• Bilingual: you must be fluent in Spanish and comfortable speaking with patients about their diagnosis in Spanish as well.